Customer Success Specialist

1 month ago

Burnaby, Canada Ritchie Bros. Full time

**Customer Success Specialist**
**-**
**(**
**2300003S**
**)**

**Description**

**A growing global company. Endless career and development opportunities.**- If you have an entrepreneurial spirit and are passionate about making a difference, we invite you to join our growing team. Whether you’re out in the field or back at your office, you’ll be helping us achieve our vision of becoming the trusted global marketplace for insights, services and transaction solutions for commercial assets.- We are looking for
- **Customer Success Specialist **in
- **Burnaby, British Columbia**. This is eligible for a
- **Fully Remote **work arrangement across Canada.
- **The Opportunity**:
The “Customer Success Specialist” is responsible for contributing to the overall success of Ritchie List through administration, and customer support.

The “Customer Success Specialist” will have a passion for overachievement and a never-settle attitude to help Ritchie List grow and scale our listing services marketplace. The position is assisting customers with listing their assets on Ritchie List Marketplace and providing ongoing customer support. As part of the “Customer Success (Retention) Specialist” role, you will also be responsible retention of existing customers.- Responsible for managing customer relationships after onboarding, including proactively speaking with our customers throughout their subscription on Ritchie List.
Review Seller listings and determining solutions for Ritchie List Sellers to support the transaction of their assets on Ritchie List.
Educate Sellers on the benefits of our Inventory Management System (IMS), and support to list their assets via IMS on Ritchie List.
Activate customer accounts and ensure correct invoicing for their subscription services.
Provide ongoing customer support, following up with customers for administrative purposes and demos, uploading customer assets, along with providing troubleshooting assistance for orders.
Responsible for all sales/customer operations for Ritchie List, including back-end support for the Sales team.
Analyze customer feedback, negotiate with customers, implement retention strategies.

**Here’s what you bring**:
- 3-5 years of prior experience in
- **Customer Success / Customer Retention**- College Diploma or Equivalent
Strong analytical, organizational, and time management skills.
Excellent team working, motivational, interpersonal, communication, and customer service skills.
The ability to multitask and quickly switch your focus.
Computer literacy, IT skills, and typing skills.

**What we offer**:
- Comprehensive medical and dental benefits.
- RRSP with company match
- Ongoing training, professional development and tuition reimbursement.- Ritchie Bros. has grown from a small-town auctioneer to a global asset management and disposition company. Through our family of companies, we help our customers buy and sell a wide range of used and unused equipment for construction, mining, transportation, agriculture, oil & gas, lifting & material handling, forestry & other industries.- **Primary Location***: CA-BC-Burnaby

**Work Locations***: Burnaby 9500 Glenlyon Parkway Burnaby V5J 0C6

**Job***: Financial Services

**Job Posting***: Feb 13, 2023, 2:25:58 PM

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