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Front Desk Agent

4 months ago


Vancouver, Canada Royal Rose Tattoo Full time

Job Overview:
We are seeking a reliable and friendly Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. Your attention to detail and organizational skills will contribute to the overall success of our establishment.

**Responsibilities**:

- Greet guests in a warm and friendly manner upon arrival
- Check guests in and out of the studio efficiently and accurately
- Provide information about after care and any and all services provided within the studio
- Handle guest inquiries, requests, and complaints promptly and professionally
- Maintain accurate guest records and handle cash transactions
- Answer phone calls and direct them to the appropriate staff member
- Assist with clerical tasks such as filing, photocopying, and data entry
- Ensure the front desk area and studio is clean, organized, and up to health code
- Maintain stock count and ensure the studio is stocked with supplies
- Reach daily sales goals and tasks

**Skills**:

- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Proficient in using office software such as MacOs (Word, Excel, PowerPoint), Google Suite (Docs, Sheets), Square POS
- Attention to detail for proofreading documents and maintaining accurate records
- Ability to handle multiple tasks simultaneously in a fast-paced environment
- Knowledge of front desk operations and procedures
- Familiarity with phone etiquette and handling phone calls professionally

If you are a motivated individual with excellent organizational skills and a passion for providing exceptional customer service, we would love to hear from you. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests.

Note: This is a paid position.

**Job Types**: Part-time, Casual

Pay: From $16.83 per hour

Expected hours: No more than 25 per week

**Benefits**:

- Flexible schedule
- On-site parking

Schedule:

- 8 hour shift
- On call
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- Korean (preferred)

Work Location: In person

Expected start date: 2024-04-19