Technical Writer

1 month ago


Vancouver, Canada Samsung Electronics Full time

Position Summary

Our content is one of the first things our customers see when they use our products. We want to create a great first impression, excite our customers, educate them on the possibilities, help them when they run into issues, and enhance our company brand with our content.

We are hiring for a talented Technical Writer to join our global Content team

Role and Responsibilities

About the Role
- Develop a variety of content, including user, admin, and developer guides, step-by-step how-to tutorials
- Work with a mix of products, including end-user devices and apps, enterprise IT admin cloud services, web consoles, and REST APIs
- Write blog posts and create how-to videos to promote our products.
- Understand our customers: their point of views, knowledge levels, skill sets, preferences, and pain points. You’ll do this by working with our UX researchers to run surveys, interviews, and tests. With this knowledge, you’ll pitch your content to the right audience using the right language.
- Become a Subject Matter Expert in technologies related to user account management, mobile device management.
- You are a disciplined self-learner, making use of a variety of methods to become proficient fast
- Optimize quality by reviewing customer feedback, and continually improving our content
- Enhance internal efficiency and productivity. You’ll review the latest tools and methods; propose new ways of working; and train and support team members during transitions

About You
- Bachelor’s degree in Engineering, Computer Science, Science, Communications, or equivalent
- Excellent proficiency in English, ability to explain highly complex concepts in plain English
- Ability to understand new and complex technologies quickly
- Strong attention to detail and a commitment to quality
- Problem solving skills, ability to find the root cause of issues and troubleshoot them yourself
- Agility in multi-tasking in a rapidly changing environment with hard deadlines
- Knowledge of any of the following: Mobile Device Management solutions, Microsoft Endpoint Manager, or Active Directory (AD)
- Experience with Markdown, HTML and CSS: troubleshooting issues, updating design and layout
- Experience with video development: storyboarding, scripting, production

Skills and Qualifications

The salary range for this role is expected to be between $58900 to $76230 and reflects base salary only. Actual pay will be determined based on a number of factors and may vary depending on job-related knowledge, competencies, qualifications, relevant skills and experience.

The total rewards package for a Regular Full-Time employee may include variable incentive, savings matching (RRSP/TFSA/NRSP), extended health and dental benefits with spending accounts, wellness and well-being benefits, development opportunities, and other employee perks.

Please note that we reserve the right to modify or remove job postings at any time.

LI-DJ1
indhigh


  • Technical Writer

    6 months ago


    Vancouver, Canada Absolute Software Full time

    **Job Details** We are looking for a results-driven, self-motivated Technical Writer to complement our Absolute Secure Endpoint documentation team. The Technical Writer develops, maintains, and publishes information products, such as console help, release notes, API documentation, and partner integration guides. A Senior Technical Writer and a Localization...

  • Technical Writer

    7 months ago


    Vancouver, Canada PortaOne Full time

    PortaOne is looking for a technical writer to join our team. You’ll be working with new release guides, handbooks that keep updating permanently. At PortaOne, we have complicated products — and we seek a professional that’ll be explaining them in clear and simple language. Our aim is that both engineers and decision-makers that might not possess...

  • Technical Writer

    7 months ago


    Vancouver, Canada SAP Full time

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Technical Writer

    2 weeks ago


    Vancouver, Canada Apera AI Inc Full time

    **About Us** We are an innovative AI robotics startup based in Vancouver, dedicated to pushing the boundaries of technology to solve real-world problems. Our solutions integrate advanced AI and robotics to improve efficiency, safety, and quality of life across various industries. With Series A funding secured and recent recognition as the 2024 BCTIA Growth...


  • Vancouver, Canada Archos Engineering Consultants Full time

    Job Title: Technical Writer *W We Are Looking For:* A young and ssionate - fessional to j - the Archos e - neering team wit aspirations to become a well - nded technical repo t writer - leader in their - sition If:* - You are motivated in p fessional a - self-development. - You see yourself a leader - the community and oup of peers with a desi to...

  • Technical Writer

    24 hours ago


    Vancouver, Canada AccelByte Full time

    At AccelByte, our mission is to empower game creators by providing them with the backend platform and tools required to make scalable, reliable AAA-quality games. The company was founded in 2016 by industry veterans who have engineered online systems for some of the largest game and distribution platforms in the world including Fortnite, Epic Store, Xbox...

  • Technical Writer

    7 months ago


    Vancouver, Canada InfoObjects Full time

    Technical Writer Location: Hybrid (3 Days onsite)at British Columbia V6B 1M8 Canada Duration: +6 months JD: **About the Role** - Works closely with editorial, development, customer support, product management, and services to develop high-quality technical content. - Drafts, maintains, and edits content for release notes and release publications. -...

  • Technical Writer

    7 months ago


    Vancouver, Canada Insurance Council of BC Full time

    The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 50,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted travel insurance agents in British Columbia. **Why Work for the Insurance Council?** Work with a great team of people in a...

  • Technical Writer

    2 days ago


    Vancouver, Canada PortaOne Full time

    At PortaOne, we have complicated products — and we seek a professional that’ll be explaining them in clear and simple language. Our aim is that both engineers and decision-makers that might not possess enough technical knowledge could understand the instructions and our products’ benefits. **Required skills**: - English level — Upper-intermediate...

  • Technical Writer

    7 months ago


    Vancouver, Canada Alida Full time

    Vancouver, BC, Canada Full Time Professional Services Mid Level **Technical Writer** As a Technical Writer, you have the opportunity to develop compelling self-help content that will help Alida customers, partners, and employees achieve their goals through our platforms and technologies. You will primarily be focusing on user-facing documentation and...

  • Technical Writer

    6 months ago


    Vancouver, Canada Electronic Arts Full time

    **Frostbite is EA’s proprietary game engine that comes equipped with tons of tools and technologies designed to build incredible games. Our in-house engine offers the unique ability to adapt to each game while working hand-in-hand to prioritize what to build. Our goal is to empower creators all over the world to bring their best ideas to life by creating...

  • Technical Writer

    3 days ago


    Vancouver, Canada Transnomis Solutions Full time

    This position is available nationwide. This is a remote, full-time position. **About Transnomis**: Transnomis Solutions specializes in road information management and communications solutions. **About You**: You want to work for a growing company, you are driven, view work as more than just a job, and are never satisfied with a project left half-done. This...


  • North Vancouver, Canada Tundra Launchpad Full time

    The Technical Writer, Electronics is to support the growing electronic systems integration (ESI) team. The contractor will have 3 main duties: - Support ESI team in producing quality standardized documentation for POLAR (aligning with corporate templates, quality check sheets, reviews, etc.) - Equipment preservation requirements (major lessoned learned on...


  • Vancouver, Canada Baseline Archaeological Services Ltd. Full time

    Are you looking to work for a growing company that embraces a healthy work life balance? Baseline Archaeological Services is seeking a **Technical Writer in Courtenay, BC** to join our rapidly growing team of professionals. This is a permanent role which can be either part-time or full-time, and is based in the Comox Valley on Vancouver Island. Remote...


  • Vancouver, Canada Wärtsilä Full time $65,000 - $85,000

    About Us:Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. With a strong commitment to innovation and sustainability, we strive to optimize the environmental and economic performance of our customers' vessels and power plants. Our diverse and inclusive work environment fosters creativity...

  • Technical Writer

    6 months ago


    Vancouver, Canada Workday Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Technical Writer

    7 months ago


    Vancouver, Canada Workday Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Technical Writer

    3 weeks ago


    Vancouver, BC, Canada Ascendion Full time

    Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. We have a culture...

  • Aquatic Informatics

    24 hours ago


    Vancouver, Canada Hach Full time

    Aquatic Informatics is headquartered in Vancouver, Canada and has offices in the US and Australia. We value independent thinking, initiative, teamwork, a relentless pursuit of quality, a playful spirit, and a sense of humor. We like smart people - IQ and EQ - who care about the environment and want to do good in the world. If you want a meaningful role with...

  • Technology Writer

    4 months ago


    Vancouver, Canada Raise Full time

    **Description** The **Technology Writer** will deliver communication advice and support to leaders for confidential and sensitive information as well as research, designs, writes, edits and maintains corporate, marketing, web/social, or technical materials enabling meaningful communication with intended audience. **Scope**: - Develop internal technology...