Bilingual Full Time Temporary Customer Service
6 months ago
**DUTIES AND RESPONSIBILITIES**
The duties for this position will include, but not be limited to, the following:
- Utilizing calendars, managing excel spreadsheets, to enable the scheduling and booking of utility meter upgrade appointments.
- Performing outbound and receiving inbound calls for scheduling and booking of these appointments, using Work Force Management (WFM) systems.
- Escalation of customer concerns/complaints to Operations team and/or Supervisor.
- Clerical activities to support operations teams and administrative activities.
- Perform other related duties as assigned.
**QUALIFICATIONS**
- High school diploma or higher
- Bilingual Advanced Level Certificate from New Brunswick's Language Proficiency Evaluation, or other accredited evaluation service.
- Strong soft skills (clear communication, listening skills, self-control, positive attitude, assertiveness, conflict resolution, empathy, and taking responsibility)
- Proficiency with Microsoft Office programs, such as Excel and Word
- Technical skills such as data preparation and reporting
- Strong analytical skills with the ability to identify opportunities for improvement and the capacity to develop and implement appropriate solutions
- Be a highly motivated team player with strong interpersonal skills to interact with both internal and external clients
- Ability to work with mínimal supervision
Olameter is one of the largest meter servicing companies in North America with over 1,500 employees providing services in 30 states and provinces to over 300 utilities.
Olameter is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state/provincial, or local laws.
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