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Front Desk Hotel Clerk

4 months ago


Canmore, Canada Summit Resort MPM Inc-oa Falcon Crest Lodge Full time

Work Term: Permanent
- Work Language: English
- Hours: 35 to 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
**Work setting**:

- Hospitality industry
- Staff accommodation available
- Hotel, motel, resort
**Tasks**:

- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Provide customer service
**Computer and technology knowledge**:

- Database software
**Type of experience**:

- Call centre
**Security and safety**:

- Bondable
**Transportation/travel information**:

- Public transportation is available
**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Standing for extended periods
**Screening questions**:

- Are you currently legally able to work in Canada?
**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
**Financial benefits**:

- Bonus
- Commission
- Group insurance benefits
- Life insurance
- Night shift premium
**Other benefits**:

- Free parking available
- Learning/training paid by employer
- On-site amenities
- Other benefits
- Team building opportunities
- Parking available
- Travel insurance
- Variable or compressed work week
- Wellness program