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Hotel Front Desk Supervisor

2 months ago

Canmore, Canada Super 8 Canmore Full time
Job Title: Hotel Front Desk Supervisor

We are seeking a highly organized and customer-focused Hotel Front Desk Supervisor to join our team at Super 8 Canmore. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities:
  • Guest Service: Provide warm and welcoming service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Reservations Management: Manage room reservations, cancellations, and changes, ensuring accurate and up-to-date information.
  • Front Desk Operations: Supervise and coordinate front desk activities, including check-in, check-out, and guest services.
  • Cash Handling: Process guest payments, handle cash and credit transactions, and maintain accurate records.
  • Team Management: Supervise and train front desk staff, providing guidance and support to ensure excellent guest service.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a customer-facing role, preferably in a hotel or hospitality environment.
  • Language: English.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional growth.
  • Recognition: Recognition and rewards for outstanding performance.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, please submit your application.