Patient Care Manager

3 weeks ago

Toronto, Canada Sinai Health Full time

Mount Sinai Hospital, part of Sinai Health System, is as an internationally recognized acute care academic health sciences centre affiliated with the University of Toronto that is dedicated to delivering the best medicine and best patient experience. It is focused on excellence in patient and family-centred care, innovative education and leading-edge research. Clinical strengths include women’s and infants’ health, chronic disease management, specialized cancer care, emergency medicine, and geriatrics. The Hospital has been designated with Exemplary Status from Accreditation Canada and every aspect of patient care is anchored in a rigorous quality plan and monitoring of safety and quality goals. Mount Sinai’s Lunenfeld-Tanenbaum Research Institute ranks in the top ten biomedical research institutes in the world. The Hospital was recently named the first hospital in Canada to receive Magnet® status for nursing excellence and patient care. The Hospital is considered to be a top employer in Canada, receiving multiple awards for its employment and culture centred programs.

**Position Summary**:
We are currently seeking a Patient Care Manager (PCM) ) who will be responsible for managing our General Internal Medicine (GIM)/ Acute Care for Elders (ACE) unit. The unit is a 28 bed unit focused on the care of acutely ill older adults. The patient population is often socially, functionally and medically complex which provides the Registered Nurses with opportunities to acquire specialized knowledge in the areas of respiratory medicine, oncology and palliative care, pain management, dementia care, and wound and skin care. Common medical conditions include but are not limited to: COPD, gastrointestinal bleeds, cancer, delirium, and sepsis. Knowledge and skill in geriatric principles of care are core enablers to the unit’s mandate. On the Unit, we believe in delivering a team approach to care. This approach emphasizes strong communication between team members, community care providers, patients and their families or caregivers.

As a member of the leadership team, the PCM is responsible for the delivery of safe, high quality patient care, fiscal management, human resource management, staff development and advancing professional practice. As a dynamic leader, you are committed to a philosophy of patient and family centered care and inter-professional collaborative practice. You have the capacity to enable the team to delivery high quality patient care and achieve departmental outcomes that are aligned with the Hospital’s strategic objectives. You do so by establishing productive relationships with patients, families and caregivers, the inter-professional team, and organizational and community partners.

**Responsibilities**:

- Maintaining standards of nursing practice and management of patient care by creating an environment conducive to staff development and excellence in nursing practice
- Interpreting and fostering the philosophy, goals and standards of the Department of Nursing
- Establishing unit goals and objectives that are consistent with the delivery of safe, high quality patient care and in alignment with Program and System priorities.
- Taking a lead role in creating a culture of safety, risk mitigation, quality, and service at the unit level and across the portfolio, to improve practices and service delivery
- Participating in the programmatic development of the clinical area
- Responsible for financial management through effective budgetary planning, monitoring, controlling and operations at the unit level
- Facilitating and providing leadership for resource utilization at the unit and programmatic level
- Providing leadership in fostering and promoting a collaborative practice environment that is based on mutual respect among all team members
- Leading, monitoring and evaluating continuous quality improvement and program development initiatives that support departmental goals aligned with the Hospital’s strategic direction
- Developing, leading and managing program improvement initiatives based on quality data monitoring and utilizing appropriate quality improvement processes
- Encouraging staff participation in quality improvement activities for the unit and preparing quality improvement reports
- Supporting the Hospital’s academic mandate for ongoing staff development and training of students from all healthcare disciplines
- Recruiting, supporting and managing staff
- Accountable for the quality of care/service and patient safety at the unit level
- Promoting and maintaining a safe patient care and work environment by assessing for and managing actual and potential risks; this also includes engaging in safety audits, promoting staff accountability in workplace safety, and ensuring that adequate structures and processes are in place such as staffing, equipment, supplies, physical space, policies and procedures
- Establishing, promoting and maintaining good public relations through effectiv

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