Nam Digital Service Manager

4 days ago

SaintBrunodeMontarville, Canada ALSTOM Full time

Req ID:401950

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide.

Services Engineering is a key function of Services NAM (Americas). The function provides engineering expertise and technical solutions to the various Business Units (BU) of Services. We support Operations and Maintenance (O&M) sites, as well as lead the design efforts for Asset Life Management (Modernizations, upgrades, overhauls of rail vehicles) and support the Parts Obsolescence BU. We provide engineering support to all products maintained by Alstom that operate in the North American market (automated people movers, light rail vehicles, commuters, metros, locomotives ), as well as several of the infrastructure components (guideways, stations, depots, electrification and power distribution ). We are 160 professionals, located in 17 different sites across the continent.

Alstom has an opening for a NAM Digital Service Manager. The position is posted for our St-Bruno, Qc site but may be eligible for any Alstom Services sites in the USA and Canada. In Alstom Services, our focus is to provide excellence in customer support and develop innovative mobility solutions.
- Work with Digital Solutions engineering to support, deploy, configure and commission digital solution hardware and software components to the projects
- Provide technical support to the O&M sites digital solution deployment, from bids to operations
- Manage team of HealthHub (or any other Health monitoring systems) manager for deployment and operations
- Manage deployment of HealthHub solutions on RS, Wayside equipment and any other equipment uin use in an O&M project.
- Develop dashboards, KPIs and other means of monitoring fleet digital solution deployment
- Program alerts and data mining algorithms using Alstom digital tools such as Healthub and Orbiflo
- Support Bids in producing and costing CBM technical offers
- Support Sales and Business Development when selling CBM services to customers
- Support Rolling Stock in the design and validation of the end to end process (data acquisition, model implementation, algorithm implementation and trigger of the alert, impact on the maintenance service)
- Provide data supporting the optimization of the fleet maintenance regime

Profile Required:

- Bachelor's degree in Engineering (Railway, electronics or software preferred) or any other degree relevant to data analysis in a maintenance context
- Minimum 5 years of experience in railway activity, Data analysis or on-board electronic systems for monitored conditional maintenance
- Knowledge on digital embedded systems for CBM and data analysis
- Experience in technical project coordination
- French and English
- High level of self-motivation
- Strong analytical skills
- Ability to be autonomous and work with internal as well as external teams.
- Strong understanding of railway product systems and subsystems and wayside equipment
- Knowledge of technical software would be an asset
- Proven ability to influence, negotiate and build relationships across different divisions of a company

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

**Equal opportunity statement**:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

**Job Segment**:Technical Support, Embedded, Business Development, Data Mining, Manager, Technology, Sales, Management

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