Technical Support Representative

3 weeks ago


Remote, Canada Microquest Inc. Full time

This position is eligible to work remotely within the Edmonton area.

Microquest is an Edmonton-based software development company and we’re looking for a full-time technical support representative to join our team. Our customers are really happy and we need someone to help keep them that way.

As a Technical Support Representative, you’ll join a dedicated team of specialists, providing support to our clients by trouble-shooting problems over the phone and by remote connection. You’ll also enjoy a health benefits plan for you and your family and relaxed atmosphere that come part and parcel with working for Microquest.

If you are interested in learning different technologies, and contributing to products that allow healthcare professionals to be ultra-productive, we want you to work with us

**Requirements**:

- Help Desk experience in a Windows technical environment is an asset. Health care IT is a major plus.
- Excellent interpersonal communication and phone skills
- Ability to multitask
- Experience documenting the problem and resolution with ticket creation software
- Amazing problem solving abilities
- A good sense of humor with a large knowledge of pop culture
- Patience No, really. This is tech support we’re talking about

**Nice to Have’s**

You want more requirements? That’s cool, we like keeners. If you meet all of these then we’ll probably hire you
- Post-Secondary education in an IT related discipline
- Some sort of SQL (or at least you know what it stands for)
- Windows Server experience, ranging from Windows 2000 to Server 2016. Maybe even Windows Server 2019 if you’re right on the ball
- Experience with Serena TeamTrack/Business Manager
- Networking experience. Can you name all 7 levels of the OSI model? I can’t

**Perks**

Working at Microquest has its benefits
- Casual atmosphere and attire. No ties allowed, jeans encouraged
- Unlimited selection of K-cups and a dedicated pop fridge, free of charge.
- Nerd it up with the rest of the team on some regular company outings and events, including our legendary Christmas party

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Vision care
- Work from home

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: Remote



  • Remote, Canada Eptura Full time

    **Who are we**: We’re Eptura — a global worktech company that provides software solutions for workplaces, people, and assets that enable everyone to reach their full potential. Our people are at the heart of everything we do, spanning 11 global offices with 1,000+ employees. Together, we’re dedicated to making workplaces and assets work harder for...


  • Remote, Canada Allied Technical Sales Full time

    ATS has grown to represent eight world class Architectural brands. These manufacturers' products can be found in exterior and interior settings within commercial, education, hospitality, medical, and long-term care industries. Our dedicated and knowledgeable internal and external sales staff located across Canada are committed to delivering the highest level...


  • Remote, Canada Groupe DBM inc. Full time

    **Technical Sales Representative / Représentant technique des ventes** **Location : Germany or France** Should you wish to take control of your career path and walk outside boundaries, this position is for you! If you like working in a collaborative environment, this could be for you! You will be working with multiple clients ! Our Technical Sales...


  • Remote, Canada DuBois Chemicals Full time

    It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Technical Representative The Technical Representative will work as part of the DuBois Technical Services Group to maintain and where applicable improve Dubois chemical treatment programs to our diverse...


  • Remote, Canada CCI Learning Full time

    Are you passionate about technology, education and making an impact in the lives of others? **Location**: Remote in Canada **Reports to**: Customer Support Specialist **Hours/Days of work**: Monday to Friday 8-4pm **Salary**: $60,000 + KPI bonuses **About Us** CCI Learning is a leader in EdTech specializing in interactive courseware, books,...


  • Remote, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The Opportunity**: This is a Principal Technical Support Specialist role in the OpenText...


  • Remote, Canada 1Password Full time

    We all have important information we need to manage, and protecting it should be easy. Over 100,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to...


  • Remote, Canada TapMango Full time

    **TapMango is looking for our next Client Support Representative to provide first class customer service and technical support to our merchants!** **What You'll be Doing** - Acquire the role of a marketing and business consultant to provide feedback to clients that fits their industry and business needs - Provide prompt, friendly, and overall awesome...


  • Remote, Canada WeKnowTraining Full time

    **Bilingual Customer Support Representative** - We Know Training is a rapidly expanding technology leader in the online regulated training space, with opportunities for meaningful career growth._ We Know Training is searching for a well-rounded Customer Support Representative who has outstanding customer service, efficiency in troubleshooting,...


  • Remote, Canada WeKnowTraining Full time

    **Bilingual Customer Support Representative** - We Know Training is a rapidly expanding technology leader in the online regulated training space, with opportunities for meaningful career growth._ We Know Training is searching for a well-rounded Customer Support Representative who has outstanding customer service, efficiency in troubleshooting,...


  • Remote, Canada Law-Marot-Milpro inc. Full time

    _**Help us provide innovative solutions to build the sustainable future of our customers.**_ **About Us** Law-Marot-Milpro is North America’s leading manufacturer of grain dryers, grain cleaners and feedmill equipment. We design, manufacture and install equipment for our clients in the agro-industrial sector. With the help of our team, which specializes...


  • Remote, Canada TechShare Group Full time

    **TECHSHARE **is a leading Salesforce development and implementation agency in Southwestern Ontario. We have a growing team dedicated to our flagship software, 'Avocado', a Recreation and Member Management solution built on Salesforce. **THE POSITION **we are seeking to fill is for a Technical Customer Support Staff on the Avocado team. As a Technical...


  • Remote, Canada Union Strategies Inc Full time

    **Technical Support Specialist duties and responsibilities** Your strong IT technical skills, problem solving skills, and time-management skills are exactly what we’re looking for. Some of the main duties and responsibilities include: - Communicate with clients to diagnose technical issues - Provide step-by-step instructions to fix technological issues -...


  • Remote, Canada Think Research Full time

    **The Company** Think Research is changing the way healthcare is delivered - we are a global SaaS company that delivers the latest clinical knowledge to the point-of-care in hospitals, seniors care homes and in the community. The body of global medical research grows exponentially every day. It’s impossible for doctors to keep all of the latest...

  • Technical Sales

    2 months ago


    Remote, Canada D.A.D. Sales Full time

    Job Title: Technical Sales Representative Location: Remote **Salary**: Competitive About the Company: D.A.D. Sales is a well-established electrical sales agency that represents several high-quality electrical products in Alberta and Saskatchewan. With over 40 years of experience in the industry, we are dedicated to providing exceptional service to our...


  • Remote, Canada Canon Canada Full time

    **Bilingual (English-French) Technical Support Representative (Remote)** **Call Center - 7 Hour days - No Weekends! Remote-** - Are you tech-savvy - Do your friends or family call you when they can’t get their tech to work? If so, this could be the role for you! As a member of the Canon team, you’ll help our customers with a number of consumer...


  • Remote, Canada Canon Canada Full time

    **Bilingual (English-French) Technical Support Representative (Remote)** **Call Center - 7 Hour days - No Weekends! Remote-** - Are you tech-savvy - Do your friends or family call you when they can’t get their tech to work? If so, this could be the role for you! As a member of the Canon team, you’ll help our customers with a number of consumer...


  • Remote, Canada GS Hitech Controls Full time

    GS Hitech Controls is looking for a Full Time Technical Sales Reprsentative to join our team of young professionals! GS Hitech Controls’ reputation for ensuring ultimate customer satisfaction has been key to its continued success. **The Role** - Set, track, and achieve sales activity goals. - Foster relationships with new and existing customers by...


  • Remote, Canada Cloudli Communications Full time

    **Bilingual French/English - bilingue français/anglais** **Who we are looking for**: Cloudli’s team is currently looking for a Technical Support Agent. - Do you take pride in listening to customers and resolving their challenges, whether it's technical, training or operational in nature? - Are you the kind of person who has excellent troubleshooting and...


  • Remote, Canada Sitel Full time

    **Cable Technical Support**: - Req ID#: 7966BR- Job ID: 1258599- Location: Virtual, Any Province, CA- Category: **Site** Foundever Access Canada Inc**Job description**Location Requirements**: Must legally reside Canada**Core Responsibilities**: - Handle inbound customers service calls - Understand and strive to meet or exceed metrics while providing...