Key Accounts Manager

2 weeks ago

Calgary, Canada Canterbury Coffee Corporation Full time

**Location**: Western Canada - Calgary, Saskatoon, or Winnipeg

Canterbury is a leading Canadian coffee roastery dedicated to sourcing, roasting, and distributing premium coffee beans to various food service establishments. With a commitment to quality and sustainability, we strive to deliver exceptional coffee experiences to our clients and their customers across Western Canada.

As the Key Account Manager - Multi-Unit Food Service, you will play a pivotal role in driving growth and maintaining strong relationships with key clients in the food service industry across Western Canada. You will be responsible for managing accounts of multi-unit food service establishments such as cafes, restaurants, hotels, and other hospitality venues. Your primary focus will be on fostering long-term partnerships, maximizing sales opportunities, and ensuring client satisfaction.

**Responsibilities**:

- Develop and implement strategic account plans to achieve sales targets and expand market presence within the assigned territory.
- Build and nurture relationships with key decision-makers and stakeholders at multi-unit food service establishments, including owners, managers, and purchasing teams.
- Understand clients' business objectives, challenges, and needs to provide tailored solutions and offerings that align with their goals.
- Conduct regular business reviews with clients to assess performance, address concerns, and identify opportunities for growth.
- Collaborate cross-functionally with internal teams such as marketing, operations, and logistics to ensure seamless execution of client initiatives and orders.
- Stay updated on industry trends, market dynamics, and competitor activities to inform strategic decision-making and maintain a competitive edge.
- Monitor sales performance metrics, track progress against targets, and provide regular reports to management.
- Represent the company at industry events, trade shows, and networking functions to promote brand awareness and generate new business leads.

**You have**:

- Bachelor’s degree in business administration, marketing, or a related field.
- Proven experience (5+ years) in B2B sales, account management, or business development within the food service industry, preferably with a focus on coffee or beverages.
- Strong understanding of the food service market in Western Canada, including key players, trends, and customer segments.
- Excellent communication skills, both written and verbal, with the ability to articulate value propositions and negotiate effectively.
- Demonstrated ability to build and maintain relationships with clients at various organizational levels.
- Strategic thinker with a results-oriented mindset and a track record of meeting or exceeding sales targets.
- Highly organized with strong project management skills and the ability to prioritize tasks in a fast-paced environment.
- Proficiency in CRM software, Microsoft Office Suite, and other relevant sales tools.
- Valid driver's license and willingness to travel within the assigned territory as needed.

**You are great at**:

- Prospecting
- Pipeline Management
- Risk Management
- Value Creation
- Product Knowledge
- Customer Service
- Accountable /Ownership
- Excellent Communication Skills
- Social Awareness
- Data Analysis
- Solutions-oriented
- Cross-Selling/Upselling
- Negotiation Skills
- Relationship Building
- Results Driven
- Time Management
- Multi-tasker
- Team player

**We offer**:

- A fun and supportive environment
- Base Pay, Incentive Pay and Vacation starting at 3 weeks per year.
- Group Health & Dental Benefits program
- Growth opportunities and a rewarding career with a Canadian business that takes pride in giving back to community
- Employee pricing on our product line-up
- Anda workplace filled with the aroma of coffee. all day every day.

**Starting Salary Range for this position is $85,000 - $97,000 dependent on experience.**

Applications are welcomed from all individuals, including women, Indigenous people, persons with disabilities, visible minorities, people of all sexual orientations and gender identities, and others who may contribute to the further diversification of our company.

Join our dynamic team and contribute to our mission of delivering exceptional coffee experiences to customers across Western Canada. If you are passionate about sales, customer service, and the food service industry, we want to hear from you

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