Community Relations Coordinator

1 day ago

Victoria, Canada Broadmead Care Society Full time

Do you want to be part of an amazing team? We hire some fantastic people and we are looking for more caring individuals like you to make every moment matter for our residents and clients. Take that passion for what you do every day and provide a difference that helps people enjoy life to the fullest.

**The Role**
Initially report to the Vice President of Philanthropy & Communications, transitioning to report to the Executive Director of Nigel House upon the opening of the new building.

As a key member of the Broadmead Care team, the Community Relations Coordinator will be responsible for introducing and explaining Nigel Living services to potential tenants and their families. This role requires a deep passion for working with seniors and veterans, coupled with excellent interpersonal and communication skills.

The Community Relations Coordinator will play a crucial role in developing and implementing annual and quarterly sales and marketing plans, working closely with the Vice President of Philanthropy & Communications, and then the Executive Director of Nigel House, to execute these plans within the Home and the local community.

**What We Are About**

**What We Offer**
Broadmead Care is an exceptional employer with an amazing reputation. With five Care Homes located on Southern Vancouver Island, we offer generous wages, extended health benefits, generous vacation and many other unique benefits such as our maternity/parental leave top-up.

**What You Bring**
1. Sales and Marketing:

- Conduct market research on competitors and promotions within the community.
- Brainstorm with the VP (or Executive Director) to develop strategies for attracting potential tenants.
- Present and sell Nigel Living to potential tenants, family members, and referral sources.
- Handle multiple priorities effectively, including tours, follow-up communication, events, and outbound marketing.
- Establish and maintain relationships with potential and existing tenants to expand tenant base.
- Collaborate with communications to create impactful campaigns and materials.
- Coordinate and participate in community events and presentations to promote Nigel Living services.

2. Administration and Documentation:

- Provide reports on sales, discharges, and marketing activities.
- Assist with budget preparation for supplies, equipment, monitoring expenditures and taking corrective action as necessary.
- Maintain knowledge of relevant legislation and regulations, including Collective Agreements, WorkSafe BC Regulations, WHMIS, and Broadmead Care Policies and Procedures.

3. Staff Collaboration:

- Coordinate with housekeeping and liaise with maintenance to implement procedures for tenant move-in and move-out.
- Participate in home operations and quality improvement committee.

4. Program Development and Implementation:

- Assess program needs. Develop, implement, and evaluate activities and outreach programs.
- If needed, attend Nigel Living meetings, ensuring minutes are completed and posted.
- Consult with staff regarding supplies needed for activities within and outside the Home.

5. Concierge Services
- Provide oversight and direction to ensure the safe and effective delivery of services to tenants.
- Provide assistance and information for tenants if needed.
- Handling requests, concerns, and coordinating services such as housekeeping and suite maintenance.
- Plan events and create itinerary, such as special occasions.

6. Other related duties as assigned

**QUALIFICATIONS**:
**Education**:

- High School Diploma required; College diploma preferred.
- Education or equivalent work experience in sales and marketing.

**Experience**:

- Three (3) to five (5) years of experience in sales/marketing preferred.
- Proven record of accomplishment in sales is required.
- Experience in healthcare or senior living communities is desired.
- Formal training and several years of experience in activation and/or recreation.
- Excellent interpersonal skills with proven relationship selling skills.
- Superior oral, written, and listening communication skills.
- Ability to communicate effectively and maintain good relationships with staff, tenants, families, and vendors.
- Demonstrated supervisory ability and experience in community settings.
- Ability to work well in a team atmosphere.
- Ability to prioritize and manage multiple tasks effectively.

Additional Requirements:

- Desire to grow your career in sales and marketing.
- Passion for working in a supportive and inclusive environment that fosters innovation and turns ideas into action.
- Willingness to participate in on-call rotation.
- Willingness to acquire first aid certificate.
- Must be eligible to work with vulnerable children & adults under the BC Criminal Records Review Program
- Negative TB Screen

We thank all applicants for their interest. Interviews will be conducted between February 3 to 14, 2025. If you are selected for an interview, we will contact you directly.

**Job Types**: Full-time

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