Claims Advocate, Personal Insurance

2 months ago

London, Canada Gallagher Full time

**Introduction**:
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

**Overview**:
As the Claims Advocate, reporting to the Vice President of Claims, you will be a part of the Ontario Personal Lines Claims Team, working directly with clients to receive and advocate for claims results in a Personal Insurance setting.

Work Environment Hybrid (Agile) - We at Gallagher enjoy the benefits of working remotely while also collaborating and interacting with each other in the office.

**How you'll make an impact**:

- Intake of Personal Lines clients’ new claims and reporting to the insurance company
- Providing claims counselling to insureds as required in a professional and conscientious manner
- Inputting data using Applied EPIC BMS system and review as required
- Maintaining, coordinating and updating client files
- Communicating with adjusters and insureds with respect to open claims
- Liaising between insured and insurance carrier where appropriate
- Providing advocacy on claims, on client’s behalf with insurers
- Processing incoming mail in a timely fashion
- Attending company sponsored seminars and educational activities needed to maintain product knowledge and expertise
- Participating in special Claims projects as required

**About you**:

- Completion of post-secondary education; Business Insurance program an asset
- RIBO Licensed or have the ability to acquire the RIBO license within 90 days is a requirement to join our team
- CAIB or CIP designation or courses completed towards industry designations an asset
- Proficient in Microsoft Office products (Word, Excel, Outlook)
- Ability to efficiently use Broker Management software, follow-up systems and electronic filing systems
- High attention to detail and accuracy
- Excellent time management and organization skills
- Ability to multi‐task between a variety of tasks, projects, and deadlines
- Comprehensive and effective verbal/written communication skills
- Client service and/or claims experience in a Personal Lines environment

**Compensation and benefits**:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- Flexible medical & dental coverage to meet your household's needs
- Life, Dependent Life and AD & D Insurance options
- Retirement savings including RRSP including a company match, TFSA, pension and more
- Employee Stock Purchase Plan

**Other benefits include**:

- Educational expense reimbursement
- Employee assistance programs
- Discounted gym membership (GoodLife Fitness)
- Opportunity for flexible work arrangements
- Paid sick days & personal days
- Paid Time Off to Volunteer
- Employee education recognition program
- Employee referral bonus program
- LifeWorks Employee Assistance Program
- Matching Gift Program

**We value inclusion and diversity**

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would im

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