Team Support Lead

3 months ago


North York, Canada Ship Apollo Inc. Full time

**About us**

Ship Apollo is an innovative company committed to offering superior logistics and fulfillment services. We believe in the power of teamwork, and we strive to ensure that our team members are well-equipped for success.

The Team Support Lead is a critical member of the fulfillment team, serving as both the motivator and organizer for the fulfillment team. Each day has different challenges and different goals that require problem solving and coordination. As a Team Support Lead you are the person that will make sure your team is equipped with materials to succeed.

**Responsibilities**:

- Set, monitor and manage the daily and weekly goals for the fulfillment team.
- Ensure all orders meet or exceed our service-level agreements.
- Manage WMS to pull reports, route orders to correct status/carrier, locate orders and inventory.
- Train new fulfillment team members.
- Manage and complete urgent and special requests (i.e. wholesale orders, time-sensitive orders, warehouse transfer orders, influencer orders).
- Oversee KPI tracking to identify top performers and resolve potential fulfillment issues.
- On a weekly basis review any fulfillment errors and opportunities for improvement. Perform retraining to correct errors if needed.
- Submit daily reports to management on the team, goals and what was accomplished.
- Assist the fulfillment team as needed.

**Requirements**:

- Good time management.
- Great organization skills.
- Excellent written and verbal communication skills.
- Good leadership skills.
- Excellent problem solving skills.
- Tech savvy.
- Analytical - good with numbers and able to perform data analysis.
- Must be eligible to legally work in Canada.

**Salary**: $17.00-$18.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site gym
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- North York, ON M4A 2K7: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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