Field Service Manager

2 weeks ago


Quebec City, Canada CNH Industrial Full time

Overview:
The
***
**Field Service Manager** at CNH Industrial will provide hands-on support to Dealer Service Staff at key dealership locations across We are looking for someone with technical proficiency who is customer-friendly and possesses strong understanding of the industry.

The ideal location for this position is in
**Quebec.**

**Responsibilities**:

- Partner with dealers and region team to drive best practice behaviors related to Service capability
- Engage dealer principal, service management and all levels of the business team to improve service growth, profitability and absorption through training and promoting service standard methodologies
- Gain Dealer alignment on targeted reinvestment into facilities, assets and personnel to enhance support capability by product segment (Dealer contracts)
- Promote customer satisfaction, market share growth and retention by continuously driving toward a best in class dealer network
- Ensure technical support capabilities within Dealerships by promoting focused training requirements and driving outstanding service technician quality to support products sold
- Provide Dealers with technical assistance and ensure available technical resources are applied (THD, eTIM, eWarranty, Special Tools, Etc.) to promote expedited repairs and customer satisfaction
- Assist Dealers in maintaining required and accurate warranty documentation to ensure effective and ethical warranty recovery practices
- Assist dealers with warranty and out of warranty concerns
- Coordinate and supervise financial support dollars for assigned territory
- Ensure Dealer Product Improvement Programs (PIP’s) are completed
- Quantify and supervise emerging product concerns on territory and follow up on to ensure proactive resolution to positively affect customer satisfaction
- Manage and report Dealer and Customer interactions proactively as part of developing enhanced product support
- Support Corporate and Dealer product support events and farm shows

This position is also eligible for a company vehicle.

**Compensation & Benefits**: We offer competitive compensation with multiple benefit (medical/dental/vision) options to meet your individual needs. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include: paid parental leave, life insurance, volunteer time off and much more

The salary offered for this position will most likely fall between $76,000 and $95,000 annually. (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

Qualifications:

- Bachelor’s Degree and five (5) years of experience in dealer service operations and/or relevant agricultural or construction equipment experience, OR
- Associates' Degree and seven (7) years' of experience in dealer service operations and/or relevant agricultural or construction equipment experience, OR
- HS Diploma and ten (10) years' of experience in dealer service operations and/or relevant agricultural or construction equipment experience
- Must have at least one (1) year experience with hydraulic and electrical diagnostics or troubleshooting
- Ability to travel about 75%
- ** Must speak both English and French.**

EEO:
Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice.


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