Service Supervisor, Power Systems

4 months ago

Dartmouth, Canada TCAT Div of Toromont Industries Ltd Full time

The Service Supervisor, Power Systems is a key contact for Field Service Operations at the Branch and will provide efficient, knowledgeable and professional customer service through strong leadership to deliver on service department financials and metrics, process and operational efficiency and improvements to maintain customer loyalty and increased market share. This leader is also responsible for providing direction to the Northern Region Power Systems Product Support Team to ensure consistent implementation of policies and procedures.

**As a Service Supervisor, YOU will experience**:

- Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
- Working for the best in class equipment dealer and with the premium Caterpillar brand
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

**In a typical day, YOU will**:

- Model the way for safe, environmentally sound and healthy work behaviors in support of Toromont’s Health and Safety Policies, Programs and initiatives
- Collaborate with the Product Support Manager and other Stakeholders at the Branch to ensure the successful execution of Field Service Operations to achieve sales targets and sustainable growth
- Coordinate and schedule work orders and repairs, provide warranty decisions and administer claims as appropriate
- Lead effective resolutions for customer and supplier issues to achieve high customer loyalty
- Motivate and develop Technicians to achieve personal and team performance objectives as aligned to Regional and Corporate goals and established plans to ensure service key indicators are met
- Provide administrative guidance to the Branch Power Systems Teams on Toromont and Caterpillar policies
- Review and monitor Regional warranty statements to ensure Power Systems objectives are achieved
- Provide input on capital expenditure requirements, operating policies, communication and projects for Regional
- Operations related to Power Systems Product Support
- Manage and execute training requirements, performance evaluations and coaching sessions for all direct reports
- Participate in Corporate Product Support team meetings and conference calls

**Must-haves for this role**:

- Post Secondary Education (Red seal technician, Electrical Engineer, CET) and/or equivalent leadership experience in Marine, Electrical and/or Power Generation (minimum 6-8 years)
- Experienced with the maintenance and overhaul of diesel and gas reciprocating engines

**About Toromont Cat Power Systems**
- Toromont Cat Power Systems_ is an industry leader in the supply and integration of backup and prime power generation systems, rental generators, marine engines and industrial engines through customized engineering and packaging. A division of Toromont Industries. The Power Systems division is dedicated to supporting our customers when it comes to power generation, power quality, marine engines, industrial engines, rental power, pumps and temperature control._

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