Technology Coordinator, Inter-campus Operations
2 weeks ago
**Technology Coordinator, Inter-Campus Operations**
Children's & Women's Health Center
Vancouver, BC
In accordance with the Mission, Vision, Values and strategic direction of Provincial Health Services Authority (PHSA), safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Reporting to the Manager, Technology and Operations the Technology Coordinator supports the operational delivery of the food service information system, which includes supporting the planning, analysis, implementation, monitoring and evaluation of the system. The Technology Coordinator supports the maintenance of appropriate databases and associated services at all sites across Inter Campus Operations (ICO). The Technology Coordinator assists with changes required to the system to meet the day to day business requirements and future business needs. Provides internal PHSA staff training on the food service information system and assigns and maintains user groups, system documentation and education/training materials. Works in collaboration with PHSA Provincial Digital Health & Information Services’ (PDHIS) department, Nutrition Services’ department and other internal and external partners, as required.
**What you’ll do**
- Assists with the development, implementation, maintenance and integration of the food service information system for ICO.
- Supports the Manager, Menu and Food Information Systems to provide leadership, support and expertise to ICO’s users.
- Assists in the analysis and maintenance of database supporting system solutions by establishing quality checks and verification points for database accuracy and supervising data-entry personnel during the database building phase.
- Assists in training for all PHSA staff on the system modules and the management reports and tools to ensure optimal user interaction with the system, and develops appropriate end user training documentation.
- Communicates and documents all system failures, unusual delays, financial impacts, and impacts to patient care.
- Works in collaboration with the ICO team, PHSA’s IMITS and vendors to provide system and database functionality support to end users, coordinates system troubleshooting and database management, Food Services equipment incident management, system upgrades, performing tests as required, system upgrades and enhancements prior to implementation.
- Assists with implementation and maintenance of system backups and emergency recovery procedures for the department.
- Participates in the creation and maintenance of departmental standard operating procedures relating to the management tools and system use.
- Performs other related duties as assigned.
**What you bring**
**Qualifications**:
- A level of education, training and experience equivalent to certification in a recognized Food Services Management program and two (2) years' experience with food and nutrition information systems, preferably in a healthcare environment is required.
- Excellent organizational and time management skills. Excellent communication skills, both verbal and written. Ability to successfully communicate solutions to technical issues. Demonstrated ability to establish effective working relationships with technical, operational and vendor staff. User-level technical problem-solving skills. Strong customer service orientation. Ability to work with end-users of varying skill levels at all levels of the organization. Ability to utilize resources effectively. Positive, solution-oriented attitude in the workplace. Demonstrated knowledge of desktop and laptop computer hardware, basic Local Area Networks (Novell, Windows), Microsoft Word, Microsoft Excel and BI and Tableau Analytical Software.
Skills & Knowledge
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
**What we bring**
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehe
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