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Corporate Training Manager
4 weeks ago
JOIN OUR TEAM
Pacific Coastal Airlines is looking for a permanent full-time Corporate Training Manager. This is a hybrid position based out of Richmond, BC at the South Terminal Airport.
The Manager, Corporate Training position is responsible for overseeing and developing training programs within the company, ensuring they meet regulatory and operational requirements. The role involves maintaining a focus on safety management and ensuring that employees are trained to perform their jobs safely and competently. This position works closely with leaders and instructors to advance training opportunities across the organization. The role reports to the Director of Corporate Safety, Security and Quality Assurance with accountabilities to Employee Services.
**Primary Responsibilities**:
- Develop, implement, and maintain training programs that align with safety management systems and meet regulatory requirements. Ensure the effectiveness of all training programs and instructors.
- Establish corporate training standards, ensure compliance with Canadian Aviation Regulations (CARS), and audit training programs for quality assurance.
- Create and manage an integrated corporate training plan for the year.
- Develop engaging, effective training programs that support company service and safety standards. Coach and mentor instructors on effective training delivery and lesson plan development.
- Conduct training needs assessments and adjust training programs as necessary to meet operational demands.
- Ensure proper training facilities and explore innovative uses of technology for computer-based training.
- Maintain comprehensive training records that meet or exceed regulatory standards.
- Cultivate a respectful and engaging training environment aligned with the company's Vision and Values.
**Qualifications**:
- Post-secondary education or equivalent experience in fields such as Education, Communications, Organizational Behavior, Human Resources, or a related field.
- 5+ years of experience in a leadership role focused on training and instructional design.
- Familiarity with Learning Management Systems (LMS), particularly Dayforce, is an asset.
- Airline industry experience is preferred.
**Knowledge & Skills**:
- Effective teaching methodologies and tools.
- Applicable Canadian Aviation Regulations (CARS) and federal standards.
- Industry best practices and trends in learning and development.
- Advanced computer skills (MS Office) and quick adaptability to new technologies.
- Analytical, problem-solving, organizational, and client service skills.
- Strong verbal and written communication skills.
- Public speaking and presentation expertise.
**Abilities**:
- Ability to inspire, engage, and motivate individuals.
- Coaching and training skills, with the ability to prioritize and meet deadlines.
- Strong organizational abilities and attention to detail.
- Maintain professionalism and tact at all times.
Why Pacific Coastal Airlines?
- Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.
- Health Benefits: We offer a standard benefits package for permanent employees consisting of extended health, dental, vision, travel medical, life insurance, Accidental Death and Dismemberment, an employee and family assistance program, paid sick days, and paid personal emergency days.
- Travel Benefits: We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.
- Employee Programs: We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year.
