Operations Training Coordinator

3 weeks ago

Richmond, Canada City of Richmond BC Full time

**Operations Training Coordinator**:
The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset - _our people_. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision “to be the most appealing, livable, and well-managed community in Canada”, then please apply.

**Overview**:
This position is responsible for researching, evaluating and sourcing new courses and vendors to deliver operational training. The role develops goals and plans to create an annual safety and development training schedule based on report data and other considerations. The position coordinates the training course process from registration through to course materials and post course feedback with instructors. This position also generates reports, performs data analysis and liaises with Human Resources, outside vendors and instructors on an ongoing basis.

**Examples of key responsibilities include, but are not limited to**:

- Perform analysis, monitor key performance indicators, track metrics, generate consolidated reports and develop goals and plans to create an annual safety and development training schedule utilizing data to determine course considerations.
- Responsible for researching, evaluating, formulating recommendations and sourcing new courses and vendors to deliver training.
- Develop an annual schedule for required training, arrange for quotes, create proposals, seek approvals from management team and Human Resources.
- Coordinate and execute each training course including communication, registration, coordinating with instructors, preparing documentation, training room preparation and follow-up with instructors after course has been completed. Over 100 training courses occur annually.
- Coordinates with Occupational Health & Safety to execute mock emergency drills including: First Aid Drill, Emergency Spills Drill, Fire Drills, and Earthquake Drills.
- Manage training documentation in PeopleSoft HCM, Excel and other City supported learning management systems or platforms.
- Working with respective managers to identify and determine operational training certification needs.
- Coordinate annual membership renewals and certifications for over 100 operators.
- A resource, point of contact and liaison for various groups of internal and external customers.
- Collaborate and liaise with Occupational Health & Safety and other sections to develop and coordinate corporate programs and initiatives, into the workplace and ensure alignment with corporate programs, WorkSafeBC and other regulatory requirements.
- Provide regular feedback and updates on performance to managers, instructors and vendors.
- Monitor registration and attendance numbers and engage staff as needed.
- Prepare associated budget estimates for annual proposal to Human Resources.
- Track all costs and expenses and prepare cost summary reports.
- Authorize invoices and reconcile expenses, and verify employee reimbursements in relation to training.
- Ensure documentation is compliant with various governing bodies such as WorkSafeBC, BC Construction Safety Alliance (BCCSA) related to obligatory certifications such as Traffic Control and general operational certifications.
- Responsible for supporting other aspects of Public Works Administration where required.

**Knowledge, Skills & Abilities**:

- Ability to exercise interpersonal skills, tact, discretion and effective communication for coordinating with various groups including external parties on a regular basis.
- Ability to manage a high number of training course on an annual basis.
- Ability to have clear knowledge and understanding of the content, context and audience required and be able to answer questions from staff, vendors, Human Resources and other stakeholders.
- Knowledge of industry standards.
- Skills in project planning, coordination and management.
- Ability to remain organize and provide clear and concise communication to all parties.
- Ability to keep documentation, data entry and record-keeping up to date and accurate.
- Ability to coordinate training courses and programs from conception to execution, along with providing and receiving feedback from various stakeholders.
- Ability to create, general and analysis various reports utilizing different software, including PeopleSoft HCM.
- Ability to monitor registration numbers and engage staff if required.
- Ability to reschedule courses, including updating staff, vendors and other stakeholders utilizing strong organizational skills.
- Advanced Administrative skills required.
- Ability to prepare budget estimates, cost tracking and cost summary reports.
- Ability to show continuous improvement and provide the ability to update processes when necessary.
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