
Training Manager, Restaurant Programs
3 weeks ago
Boston Pizza International has been recognized as one of Canada’s 50 Best Managed Companies since 1994. Serving more than 40 million guests annually, Boston Pizza International Inc. is Canada’s No. 1 casual dining brand with more than 380 restaurants in Canada and more than $1 billion in sales. Boston Pizza has for decades enjoyed a significant takeout and delivery side to our business, which has served as a strong advantage vs. most competitors in helping us adjust to and successfully weather the significant impacts the pandemic has had on the broader restaurant industry. We hope you’ll consider joining us
**What you do**:
In this role, you will contribute to the success of the organization by working closely with franchisees, restaurant management, and the internal Operations team by creating and delivering Boston Pizza International’s training initiatives and programs. This is an amazing opportunity to provide leadership and take ownership of the content of our training and development programs, which are delivered to a network of over 25,000 people.
- Develop and maintain restaurant training content for Boston Pizza’s in-person and online learning and development platforms;
- Support the Operations team in delivering and creating in-market sessions (currently virtual), food demos/show and tells (currently virtual) and conducting leadership sessions;
- Act as the Training Department’s primary point of contact with all Boston Pizza stakeholders (GM’s and Franchisees) for any questions or support on training programs;
- Visit the restaurant training centers to observe the delivery of training by our Corporate Trainers, to gather feedback from participants and stakeholders, and to obtain hands on experience of program mechanics; and
- Work with members of the Operations team to enhance all aspects of training programs and initiatives based on the feedback and recommendations received from participants and stakeholders;
**Who you are**:
- You have a minimum of 3 years’ experience in restaurant operations, preferably with some management experience;
- You have experience designing content for a learning management system;
- You have experience using Adobe InDesign, Adobe Premier Pro and Adobe Photoshop;
- You have strong knowledge and understanding of Microsoft office programs, including Microsoft Teams;
- You have excellent verbal and written communication skills and strong presentation skills;
- You have the ability to maintain positive, productive relationships with all stakeholders;
- You are creative, agile, adaptable and can thrive in a fast-paced environment with substantial time pressures; and
- You can analyze a situation to determine appropriate changes required.
**Why you want to work with us**:
- We’re an organization with a strong emphasis on team culture;
- We support professional development by funding continuing education courses, seminars and professional association memberships;
- We’re always looking to promote internal talent;
- We have a tight-knit team to support you every step of the way;
- We’re focused on giving back to the communities we live, work and play in.
**What’s next**:
- If you know someone who might be interested, share this posting with them;
- If you’re interested, send us your resume;
- If we’re interested, we’ll reach out to you to schedule a phone screen;
**COVID-19 considerations**: When visiting restaurants or job sites, you will be required to follow all safety protocols, which includes the requirement to wear a mask at all times.
- At Boston Pizza International, we recognize that our decisions are better and our ultimate success greater when we work together as equal members of one family. We are committed to a culture that welcomes, encourages and celebrates the diversity of our team members._
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