Content Operations Manager

5 months ago


Montréal, Canada BetterSleep Full time

** This role is a contract that could be converted into a full-time position **

**The Opportunity**:
We’re the creator of BetterSleep: the app that has helped more than 55 million people sleep and feel better across the globe. The app features a tool to track and record your sleep, over 100 ambient sounds, relaxing music, guided meditations and sleep stories, all available in over 6 different languages Our mission is to help people change their lives with a better night's sleep.

**Who are we and why should you join us?**:

- We are taking sleep to the next level. We combine quality content, cutting edge technology, and data-driven product development to constantly learn, iterate, and improve.
- We are relentless in our pursuit of excellence, always challenging the status quo and discovering new ways of doing things with the goal of always serving our users better;
- We are a community that grows together - both professionally and personally;
- Our team is agile, allowing each employee to make a real impact from day one.
- We invest in the well-being and professional development of our team, because we recognize that business growth and individual growth go hand in hand. You will grow quickly and be challenged every day. Join us

**What are we looking for?**:
Your mission will be to oversee projects from start through to completion, coordinate cross-organizational dependencies, and help teams deliver and become more efficient. You will partner closely with our Content team that includes Content Producers and a Sound Designer, as well as with cross-functional teams, including our wide network of external freelancers (script writers, voiceover actors, sound designers, and more) and product development team (product managers, product designers, and engineers) to ensure efficient operations and coordination across multiple projects.

**Responsibilities**:

- Operations and Project Management: Coordinate and manage multiple workstreams related to:

- Audio content creation, including scriptwriting, submitting translation/localization requests, recording, editing, and post-production, across different content types—sounds/mixes, Meditations, SleepTales, and more;
- Partnerships and initiatives that promote BetterSleep’s content (assisting with Apple featurings, strategic partnerships with additional brands, etc.);
- Experiment launches and analytics dashboard creation with Data Science
- Inbound requests from cross-functional teams;
- Proactive Workflow Optimization: Continuously improve content creation processes to enhance efficiency and quality, while also ensuring compliance with best practices and industry standards;
- Cross-functional Collaboration: Collaborate closely with content creators, producers, sound engineers, designers, and other stakeholders to ensure smooth project execution and ensure there is a feedback loop to constantly improve our processes;
- Meeting Follow-Up and Driving Execution: Ensure action items from discussions are clearly documented and that they are moving forward—if something is falling behind, proactively reach out to unblock and enable others
- Risk Management: Identify and proactively mitigate potential project risks and issues, ensuring projects stay on track;
- Timeline Management: Develop and maintain project schedules, track progress, and communicate updates to the relevant teams and stakeholders;
- Documentation: Create and maintain comprehensive project documentation, including project plans, timelines, and status reports;
- Performance Metrics: Define and track key performance indicators (KPIs) to evaluate the success of content production efforts and make data-informed decisions.

//

**Responsabilités**:

- Opérations et gestion de projet : Coordonner et gérer plusieurs flux de travail liés à:

- Création de contenu audio, y compris l'écriture d'histoires, la soumission de demandes de traduction/localisation, l'enregistrement, l'édition et la post-production, sur différents types de contenu : sons/mixages, méditations, SleepTales, etc. Partenariats et initiatives qui promeuvent le contenu de BetterSleep (assistance aux fonctionnalités Apple, stratégies partenariats avec d'autres marques, etc.)
- Lancements d'expériences et création de tableaux de bord d'analyse avec Data Science
- Demandes entrantes émanant d'équipes interfonctionnelles;
- Optimisation des processus : améliorez continuellement les processus de création de contenu pour améliorer l'efficacité et la qualité, tout en garantissant le respect des meilleures pratiques et des normes de l'industrie;
- Collaboration inter-équipe : collaborer en étroite collaboration avec les créateurs de contenu, les producteurs, les ingénieurs du son, les concepteurs et d'autres parties prenantes pour garantir une exécution fluide du projet et garantir l'existence d'une boucle de rétroaction pour améliorer constamment nos processus;
- Suivi des réunions et de l'exécution : assurez-vous



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