Executive Housekeeper

6 months ago

Burlington, Canada The Pearle Hotel & Spa, Autograph Collection Full time

The Executive Housekeeper is an essential role in the daily flow of hotel operations; keeping the entire property clean and orderly. Responsible for overseeing the entire housekeeping team, the individual in this leadership position has an incredible work ethic and impeccable standards. Leads by providing a consistent example of excellent service and ensures that all cleaning efforts are completed efficiently, with a great attention to detail and guest satisfaction. This individual actively participates in inventory management, supply budgeting and the development of Housekeeping systems and procedures. In collaboration with other members of the Pearle Hotel management team, the Executive Housekeeper sources, retains and develops new talent.

**Duties & Responsibilities**
- Work directly with management and housekeeping staff to ensure overall team organization, development, and the achievement of property goals
- Act as a mentor to all housekeeping staff: embody a great service culture and create a high level of standards and excellence.
- Manage day-to-day housekeeping operations, daily decision-making, scheduling, all the while upholding standards, product quality and cleanliness.
- Complete daily walks in public areas and guestrooms
- Adapt a hands-on approach to the daily operation covering cleaning duties with the team as and when required.
- Monitor labour costs and ensure housekeeping staff are working efficiently and effectively, always keeping guest levels in mind when scheduling.
- Ensures the daily laundry operation is following process and procedures.
- Ensuring a daily morning walk of the property with the General Manager or senior manager on duty
- Oversee the entire recruitment process for new housekeeping staff
- from interviewing to reference checks to departmental training
- Provide departmental orientation for new housekeeping staff and assist in creating training schedules/programs
- Contribute feedback to and conduct housekeeping evaluations/performance reviews
- Cultivate partnerships with other departments
- Assist in the selection of suppliers of housekeeping items and accurately maintain a detailed inventory of all products.
- Follow correct procedure for building maintenance and upkeep, liaise with other departments to ensure systems, equipment and infrastructure is in good working order and properly maintained.
- Maintain a Lost and Found procedure and secure area for storing articles; communicate with guests who claim items.
- Manage and implement control systems to protect The Pearle Hotel’s assets as well as those of guests.
- Ensure Health and Safety regulations are followed closely and that all staff are trained in the use of cleaning products/procedures.
- Demonstrate a commitment to further develop skills and knowledge and take initiative toward accomplishing personal and professional development goals.
- Graciously adapt schedule when necessary, work beyond regular hours when called for.

**Skills, Abilities & Attributes**
- Thrives in a fast-paced environment and excels under pressure.
- Demonstrated ability to supervise, schedule, and motivate their team.
- Continually strives to train and develop their team.
- Comprehensive understanding of daily operations and working within a budget for inventory and labour.
- Comfortable maintaining purchasing, receiving, and budgeting.
- Establishes and maintains open, collaborative relationships with employees.
- Strong organizational skills and demonstrated ability to multitask and prioritize tasks.
- Effectively manage time and prioritize tasks to ensure organizational efficiency

**Education & Experience**
- 3-5 Years as a Housekeeping Manager, preferably in luxury environment
- Must have experience with 5 Star Forbes Standards
- WHMIS Certificate

**Working Conditions**
- Work environment - Work is primarily indoors
- Physical Effort - Capable of standing, and walking for extended period of time
- Shifts - Ability to maintain a flexible schedule to meet the business needs, including evenings, weekend, and holidays.

Pearle Hospitality offers numerous employment benefits including dining, spa, and accommodation discounts; growth and development opportunities; Pearle Rewards program and more We offer competitive wages along with a fun, caring and supportive work environment.
- Pearle Hospitality and affiliated companies, including The Pearle Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the individual noted in the posting._

**Benefits**:

- Discounted or free food
- Employee assistance program
- Extended health care

Schedule:

- Weekends as needed

Work Location: In person

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