French Night Case Coordinator

2 months ago

Sherbrooke, Canada Global Excel Management Full time

**Job Description**:
Are you a driven and dedicated individual? As a Night Case Coordinator, you will proactively provide support to insured members in emergency situations by coordinating and managing access to care worldwide while avoiding unnecessary costs.

**What does your typical night look like?**:

- Identify solutions to customers and health care provider issues and inquiries by providing accurate information about benefits, our assistance services, and the claims process;
- Provide support to families in need to assist them in coping with a difficult situation;
- Monitor hospitalized and outpatient clients, update claim notes and keep record of decisions and accumulating costs. Set objectives to meet the needs of the client/insurer;
- Work in collaboration with the Assistance and Case Management team (Case Coordinators and Medical staff) to provide seamless support and guidance to customers;
- Initiate and coordinate medical patient transfer to promote client safety and contain costs.

***What skills and experience do you need?**:

- ** Available to work at night;**:

- University Degree/College Diploma;
- Post-Secondary education or certificate/college diploma in medical terminology or real world equivalent practical experience (preferred but not required);
- Ability to work efficiently with people in a fast-paced, team-based environment;
- Good problem-solving skills;
- Show empathy, understanding, patience and attention to detail, while being professional and resourceful;
- Autonomy and ability to take initiative in complicated situations;
- Excellent organizational and time management skills;
- Proficiency in the Microsoft suite of products;
- Good understanding of world geography and current events;
- ** Fluency in French (verbal and written) is mandatory.**

We offer you:

- Global Excel offers more than a position;
- We offer a professional future with a competitive compensation including base salary, performance bonus and benefits;
- Please reach out to your local HR department if you would like to know more about benefits offered in your site.

**To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website**:

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