Case Coordinator primary Assistance

2 weeks ago

Sherbrooke, Canada Global Excel Management Full time

**Job Description**:
Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you

As a Case Coordinator, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.

**What does your typical day look like?**
- Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information;
- Open the initial claim and refer the person to the most suitable healthcare providers;
- Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions;
- Record the interactions and transactions in the claims system and ensure a superior level of customer service.

**What skills and training do you need?**:

- A high school diploma combined with experience in customer service;
- Work experience in customer service, telecommunications, or in the medical field;
- Excellent verbal and written communication skills in French and English.
- Any other language is considered an asset;
- Proficiency in the Microsoft suite of products;
- Ability to work efficiently with people in a fast-paced, team-based environment;
- Good problem-solving skills;
- Available days, evenings and weekends;
- Show empathy, understanding, patience and attention to detail, while being professional and resourceful.

We offer you:

- Three weeks of vacation;
- An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;
- A flexible and supportive work environment offering several benefits such as a private medical clinic, on-call doctors, an on-site Bistro, and much more;
- A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness;
**To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website**:

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