Applications Analyst

2 weeks ago

Edmonton, Canada Catholic Social Services Full time

**Application Analyst**

Would you like to be part of a large multi-function social services agency in Canada? Are you a motivated professional who enjoys working with business operations? Do you want to add value and identify opportunities for improvement and foster teamwork, and provide high-quality and effective service? If so, this could be an exciting opportunity for you.

Catholic Social Services is currently recruiting for one (1), contract, full-time, forty (40) hours per week, **Application Analyst**.

**Contract ending December 1, 2024.**

"As a Catholic social services agency, we are guided by faith to care for and bring hope to people in need with humility, compassion, and respect." We are a mission-driven agency providing exceptional services throughout central Alberta for more than 50 years, with more than 1,800 staff and hundreds of volunteers delivering 130+ programs. We recognize the importance and the value of having access to reliable information.

**Job Summary**:
**Responsibilities will include but are not limited to**:

- **Application Support**:

- Documents issue resolutions in the service management tool
- Escalates complex issues to tier 3 support vendors
- Manages user communications and expectations related to issue resolution
- Provides guidance and training to end users
- Develops queries and reports in support of troubleshooting
- Maintains enterprise databases and data
- **Enterprise Software Configuration and Administration**:

- Researches, documents, tests and implements software configuration for new or updated functionality
- Analyses new functionality and provides advice on implementation
- Develops configuration documentation and user manuals for new and existing functionality
- Facilitates requirements gathering sessions with end users and leadership groups
- **Programming/software development**:

- Manages end-to-end software development lifecycle
- Follows changes in management best practices
- Participates in code reviews for peers
- **Business Intelligence and reporting**:

- Develops ad-hoc reports and queries
- Assists with the creation of regular business intelligence reports
- Designs, documents and develops extract, transform, load (ETL) scripts

**Essential requirements**:

- A self-directed, detail-oriented, optimistic professional with exceptional interpersonal, communication, and presentation skills
- High attention to detail and accuracy, highly organized with solid problem-solving skills
- Excellent written and verbal communication skills and a demonstrated ability to present complex issues and concepts in a simplified manner
- Translate IT data into simple, key messages and recommendations
- Hands-on experience with Microsoft Dynamics GP will be considered an asset
- Intermediate to advanced computer skills including Microsoft Office suite

**Formal Education and Experience**:

- Diploma/Degree in Information Technology or other related fields from a recognized post-secondary institution
- ITIL Foundations certification desired
- Certified Business Analysis certification desired
- Equivalent combinations of education and experience may be considered

**Service Management**:

- Foundational knowledge of information technology service management (ITSM)
- Experience with change management best practices

**Technical and Functional Skills**:

- Dynamics GP
- Kronos Workforce Central
- ShareVision
- Moodle
- Intermediate experience with Microsoft SQL Server database administration
- Familiarity with SharePoint administration and site development

**Business/Functional Analysis**:

- Experience eliciting and documenting business requirements for report development, configuration changes, and new functionality
- Experience documenting technical requirements and configuration manuals
- Experience conducting system testing and facilitating end-user acceptance testing
- Experience developing training materials and resources

**Business Intelligence**:

- Intermediate Experience developing reports using Microsoft SQL, SQL Reporting Services, and PowerBI
- Experience developing Extract, Transform, and Load (ETL) scripts
- Experience designing Data visualizations

**Application Development skills (Desired)**:

- Experience with developing in a SharePoint environment
- Familiarity developing in Visual Studio environment

**Other requirements**:

- Satisfactory Security checks including Police Information Check (CPIC)
- Transportation to attend meetings and presentations in different offices and program

The Agency offers a competitive salary, alternate work arrangements, a comprehensive benefits package, and a supportive work environment, with access to ongoing professional development and opportunity for advancement.

You can be based out of Edmonton, Red Deer, or Lloydminster locations.

**We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, and people of faith or no

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