Application & Infrastructure Analyst Ii

1 month ago

Edmonton, Canada City of Edmonton Full time

Application & Infrastructure Analyst II- Job Number : 45250With a focus on the City of Edmonton’s Cultural Commitments to ensure a Safe, Helpful, Accountable, Integrated, and Excellent working environment, you will be responsible for:

- Technology Delivery & Operations
- Perform complex end-to-end solution delivery and maintenance for small systems design, or enhancements to large systems
- Actively maintain recognized expert-level knowledge in multiple identifiable specialisms. Provide definitive and expert advice in the specialist area(s)
- Use infrastructure management tools to determine load and performance statistics
- Contribute to the planning and implementation of maintenance and installation work, including building and configuration of infrastructure components in virtualized and cloud environments
- Problem solving and analysis
- Act as a specialized resource with deep skills in a specific technology(s)
- Initiate and monitor actions to investigate and resolve problems in systems, processes, and services
- Determine problem fixes/remedies. Assist with the implementation of agreed remedies and preventative measures
- Test & Support
- Respond to equipment malfunctions, unusual or other situations that impact system performance, perform diagnostics and other problem-solving activities, and implement remedial procedures as required
- Accept responsibility for the creation of test cases using own in-depth technical analysis of both functional and non-functional specifications (such as reliability, efficiency, usability, maintainability, and portability)
- Create traceability records, from test cases back to requirements
- Review system software updates and identifies those that merit action
- Tailor system software to maximize hardware functionality
- Install and test new versions of system software. Investigate and coordinate the resolution of potential and actual service problems
- Maintenance, Planning & Configurations
- Maintain an ongoing awareness and understanding of new and enhanced technological development
- Research current available technologies to meet customer needs
- Provide advice and guidance to support the adoption of methods and tools and adherence to policies and standards
- Tailor processes in line with agreed standards and evaluation of methods and tools
- Verify and approve changes ensuring the protection of assets and components from unauthorized change, diversion, and inappropriate use
- Qualifications:

- Degree in a related discipline and 4 years relevant experience
- Completion of the twelfth (12th) school grade or GED
- Post secondary diploma in a related discipline and 5 years relevant experience or 1 year related certificate and 7 years relevant experience
- Technical experience in a computing environment similar to the City of Edmonton's:

- Cloud computing (Azure, Amazon Web Services, Google Cloud Platform) training is highly desired
- Connecting Technologies team specific licenses and/or certifications:

- Cloud computing certifications (Azure, Amazon Web Services, Google Cloud Platform) are considered an asset
- VMware VCP in End-User Computing is an asset
- Citrix certification including Citrix Netscaler is an asset
- Other technology specific certifications and diplomas related to the work are are considered an asset
- Advanced working knowledge of cloud computing platforms (Azure, Amazon Web Services, Google Cloud Platform)
- Working knowledge of software fax solutions (Open Text RightFax)
- Working knowledge of digital signage components and content solutions
- Working knowledge of SMTP relay concepts
- Knowledge of Microsoft Windows Server 2019 operating system and newer
- Knowledge of VMWare vSphere 8.0 and newer
- Knowledge of MS Active Directory and Group Policies
- Knowledge of PowerShell scripting
- Knowledge of ITIL processes
- Ability to use Remedy for work order creation and resolution
- Ability to participate in a 24/7 on-call support
- Proficient with the use of Google G Suite productivity tools
- Hire is dependent upon a Police Information Check satisfactory to the City of Edmonton
- Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City’s Cultural Commitments, please visit edmonton.ca/our-culture
- Demonstrate the foundational competencies, key behaviors and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City’s leadership competencies, please visit edmonton.ca/our-culture
- Applicants may be tested

For more information, please refer to our COVID-19 Vaccination Policy (bit.ly/3lKwb6j) and COVID-19 Vaccination Procedure (bit.ly/39BICMt).

**_Up to 1 permanent full-time position_**

**Hours of Work**: 40.00 hours per week, Monday - Friday

The weekly hours of wor

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