Vice President, Information, Education

2 months ago

Toronto, Canada Condominium Authority of Ontario Full time

**About Us**:
The Condominium Authority of Ontario (CAO) is a dynamic, digital organization that supports the province's rapidly evolving condominium sector with information, education and dispute resolution services.

We value innovation, collaboration, creativity, a get-it-done mindset and embracing modern, agile/scrum IT development methodologies and client-focused solutions. Our staff have told us that CAO’s culture embraces diversity and provides a collaborative environment where they can learn, grow and thrive. We are committed to staff well-being and work-life balance, and offer competitive compensation, health benefits, pension matching and a hybrid work environment. Our office is in the heart of Toronto’s bustling financial district.

The CAO is a delegated administrative authority that supports condo living and enhances consumer protection by providing services and resources that reach all condo communities across Ontario. We are accountable to the government through an Administrative Agreement with the Minister of Public and Business Service Delivery and Procurement. The seven-member board of directors provides strategic guidance and oversight of the organization.

We are an organization driven by our vision, mission and values:

- Our Vision: Strong and vibrant condominium communities in Ontario.
- Our Mission: Engage and empower Ontario’s condominium communities with information, education, and dispute resolution
- Corporate Values: Innovation, trust, teamwork, value for money, integrity, fairness
- Team Values: Respect, trust, diversity, collaboration, leadership

We value flexibility and have adopted a hybrid work model whereby employees use a combination of working remotely 2 days a week and in the office for 3 days.

**Purpose of Position**

As part of the executive leadership team, and reporting to the Chief Executive Officer, the Vice President, Consumer Protection provides enabling leadership and oversight of CAO’s information and educational services, data management and analytics, and compliance functions in alignment and to achieve CAO’s strategic objectives and business priorities.

**Key responsibilities**

**STRATEGIC LEADERSHIP**
- As a member of the executive leadership team, participates in the development of CAO’s strategic plan and priorities, business plans, resource plan, including the development, implementation and evaluation of the organization’s vision, goals and business performance.
- Provides strategic guidance and sets strategic operational priorities for the department to ensure timely, user-friendly, accurate, accessible, and relevant information, education, data management and compliance to engage and empower Ontario’s condominium communities
- Oversees the overall operations of the department including development of operational policies and procedures, workplans, key performance indicators and monitors routinely
- Identify emerging condo-related issues and presenting analysis of potential solutions for consideration
- Collaborates with the CEO and other members of the executive and management teams, as well as cross-functional project teams to develop and implement multiple, concurrent information, education, data management and compliance projects and initiatives to enhance consumer protection
- Represents the organization as needed through participation in special projects, task forces, forums and conferences.
- Fosters effective client engagement and build and maintain critical relationships with partners and stakeholdersSupports the Board and board committees by presenting briefing materials for discussion and decision.

**INFORMATION AND EDUCATION SERVICES**
- Establishes and implements the overall strategy and direction for the provision of information services through the contact centre to ensure timely, efficient and effective services to condominium community clients and the public,
- Identifies emerging condo-related issues, changing public/condo sector expectations, demand for service enhancements. and legislative or regulatory changes
- Oversees the collection of client feedback data related to CAO's information and client services to inform the development and enhancement of high-quality information services through multiple channels (e.g. website content, contact centre knowledge base and other tools, etc.).
- Provides strategic direction for the development and implementation of CAO’s mandatory director training program to meet legislated requirements and to address valuable feedback from the condo sector
- Oversees the ongoing assessment and continuous improvement of director training competency framework, learning content and the LMS solution to ensure client focused navigation and functionality

**DATA MANGAEMENT, ANALYTCS AND BUSINESS INTELLIENCE**
- Oversees the overall enterprise and data and information strategy including a data governance framework, data management, data warehouse requirements, advanced analytics and data

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