Client Services Representative

3 days ago

Boisbriand, Canada Charles River Laboratories Full time

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

**How will you have an impact?**:
We are passionate about improving the quality of people’s lives. When you join our global family, you will help make a real difference in the world every day.

**Why Charles River**:
We offer an excellent integration program for our new employees as well as opportunities for internal growth and career development. Our other perks include:
**As of Day 1**:

- Competitive benefits we pay 90% of premiums (health and dental coverage).
- Access to a savings and retirement program including an employer contribution.
- Vacation & Personal Day Policy.
- Free telemedicine app for you and your family.

**Transportation**:

- Free parking

**Work Schedule**
- Remote in Canada

**What will you work on?**:
Serve as Client Service Representative for Scopes of Work and programs. Provide support for response to sponsor requests. Partner with all Client Services, scientific, and financial staff to ensure quality customer service is provided and proposals are submitted in a timely manner. We are currently looking for a Client Service Representative for our safety assessment site located in Boisbriands, Qc.
- The following are the responsibilities related to the position:
- Work with BD and Scientific to qualify bids and scopes of work with sponsors to ensure appropriate service is provided
- Follow up with clients to ensure that proposals are complete and answer their needs
- Develop and/or review Statements of Work (SOWs) for accuracy
- Pricing responsibilities - ensure accuracy and completeness of prices (working within the pricing policy). Try to maximize revenues where possible by justifying prices.
- Understand and follow the quote process
- Assist management in making recommendations on desirable proposals based on established financial and operational criteria, as required
- Review and approve bid and proposal packages within authorized limits
- Ensure all required legal documents are in place (CDA, MSA)
- Interact with scheduling to identify the dates for study initiation and assist with rescheduling studies, as needed
- Assist with updating and maintaining applicable databases
- Assist with client visits, including giving company tours and presentations
- Actively participate in revenue and sales (backlog) management to meet budget
- Follow up on outstanding change orders to ensure they are received in a timely manner
- Perform all other duties as assigned

**Who are we looking for?**:

- The following are minimum qualifications related to the position:
- Bachelor's degree (B.S.) or equivalent in science
- An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
- Capable of working with a minimum of supervision. Ability to work effectively and efficiently to meet deadlines.
- Able to handle multiple tasks, and effectively prioritize based on departmental goals.
- Strong communication and interpersonal skills.
- Organizational skills and attention to detail required.
- Proficient in word processing, spreadsheet, and database software.
- Understanding of business/sales process required.

**About Safety Assessment**
Charles River is committed to helping our partners expedite their preclinical drug development with exceptional safety assessment services, state-of-the-art facilities and expert regulatory guidance. From individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can design and execute programs that anticipate challenges and avoid roadblocks for a smooth, efficient journey to market. Each year approximately 120 investigational new drug (IND) programs are conducted in our Safety Assessment facilities.

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