Research Analyst 1

2 weeks ago

Toronto, Canada City of Toronto Full time

**Job ID**: 33372

**Job Category**:Policy, Planning & Research

**Division & Section**:Shelter, Support & Housing Admin, SSHA Service Planning & Integrity

**Work Location**:METRO HALL, 55 John St. Toronto, ON

**Job Type & Duration**:Full-time, 2 Permanent Vacancies

**Hourly Rate and Wage Grade**:$42.72 - $46.81, TF0302

**Shift Information**: 35 hours per week, Monday to Friday

**Affiliation**: L79 Full-time

**Number of Positions Open**: 2

**Posting Period**: 22-MAR-2023 to 05-APR-2023

**Location and Shift Information**: Staff will occasionally be required to visit various Homelessness service sites throughout the City of Toronto, and may occasionally have to do so during early or late hours or on weekends.

The Research Analyst 1 (RA1) supports the planning, analyzing and reporting of data related to housing and homelessness to inform service planning and policy development. The RA1 will also support data management processes and data collection tools to help staff have timely access to necessary data. Through data analysis on topics related to housing and homelessness service delivery, the role will make a positive impact on the City of Toronto's housing and homelessness initiatives using an actively anti-racist, trauma-informed, harm reduction and housing first approach. The successful incumbent(s) will support the Division and City in advancing priorities and outcomes in the Homelessness Solutions Service plan to improve the experience of Toronto residents in need, including Indigenous people, equity-deserving groups, renters, and people experiencing or at risk of homelessness.

There are two positions available; one with the Quality Assurance team and one with the Coordinated Access teams at the City of Toronto. Quality Assurance is responsible for ensuring service quality by maintaining and providing funder oversight for the implementation of the Toronto Shelter Standards, the 24-Hour Respite Site Standards and monitoring service provision and service user satisfaction.
**Coordinated Access to Housing and Supports** (Coordinated Access) is a systems-level approach for addressing homelessness that provides a consistent way to assess, prioritize and connect people experiencing homelessness to City-funded housing and supports.

**Major Responsibilities**:

- Coordinates the preparation of legislative compliance and performance measurement data for a variety of reports, including reports for the Division, Committees and Council, other levels of government, community agencies and the general public.
- Conducts research on topics related to quality assurance and improvement, service standards, service user satisfaction and housing and homelessness services. This involves the collection and analysis of information from sources such as divisional databases, other divisions, other levels of government, and service providers using established social, economic and scientific research methods.
- Collects, analyzes, evaluates and interprets information/findings to develop recommendations for quality assessment and improvement, service user satisfaction and housing stability to existing Divisional projects, policies and services and in the development of theories, concepts and objectives for new Divisional projects, policies and services.
- Produces a range of reports by collecting, validating, and synthesizing data from range of sources to supporting divisional oversight of programs, meet stewardship obligations to funders, support compliance monitoring and enable strategic planning.
- Attends meetings and prepares and delivers presentations to internal and external stakeholders on quality assurance and improvement, service user satisfaction and housing stability services data, processes and results. Supports community partners to use the Division's reporting tools and systems and prepares and implements training materials.
- Assists with compliance reviews of community agencies and with survey implementation and interviewing of service recipients at city funded agencies.
- Provides research support on quality assurance, quality improvement, customer service Standards and a broad range of housing stability issues.
- Provides sound analytic and technical support to divisional staff with research issues and skills development.
- Provides research support to other divisions, Councillors, community agencies, task forces, committees and the public by locating and providing information requested.
- Maintains an electronic library of pertinent reference material, documents and research material for use and dissemination in the unit and division. Prepares summaries of material with implications/applicability to the unit and division.

**Key Qualifications**:
***
- Post-secondary degree or diploma in the area of social sciences or the equivalent combination of education and experience.
- Considerable experience collecting, analysing and providing oral and written summaries of research findings, including data anal

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