Sales Support Leader

4 weeks ago

Mississauga, Canada Marriott International, Inc Full time

**Job Number** 22217396

**Job Category** Sales & Marketing

**Location** Central Canada Sales Office, 2425 Matheson Blvd. E. Suite 100, Mississauga, ONT, Canada

**Schedule** Full-Time

**Located Remotely?** Y

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Manages sales support staff in executing the merchandising of group opportunities and providing all seller support functions including but not limited to contracts, letters of intent, proposals, Request for Proposal (RFP), site tours, etc. Provides training, coaching, and general administrative support and reporting as needed to team members. Directs the day-to-day operations and works in partnership with the Multi-Hotel Sales leadership team to maintain the effectiveness, quality, and productivity of the sales support staff. Provides support to team in implementing standard processes and efficiencies with reporting and other duties. Builds and maintains strong working relationships internally to enable workflow efficiencies and focus on the customer.

**CANDIDATE PROFILE**

**Education and Experience**

**Required**
- 4-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management required.

OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years’ experience in the sales and marketing or related professional area.

**Preferred**
- Minimum of 2 years’ work experience in Sales and Marketing, Guest Services, Front Desk or related professional area.
- Prior experience in systems including SFAWeb CI/TY, Lanyon, Cvent.
- Prior experience managing direct reports.

**CORE WORK ACTIVITIES**

**Managing Work, Projects and Policies**
- Supports the Multi-Hotel Sales leadership team in the day-to-day function and work prioritization of the sales support team.
- Manages Multi-Hotel Sales support team through all merchandising and administrative responsibilities, including but not limited to lead assignment and rotation, qualifying of leads, contracting, proposals, MI-Sales Companion, CVENT and tourism portal response, RFP completion, site tours, turnovers and series builds, and additional ad-hoc support required by sellers.
- Manages daily workflow to verify a prompt response time to all activity requests and to verify the fair distribution of work amongst the team.
- Manages specialized tasks such as support for the tour and travel team and the Lead Merchandisers which includes creating, updating, and evolving processes.
- Maintains open communication with all partners and stakeholders.
- Acts as the liaison between the sellers and the team of sales support to present opportunities for improvement in quality of work and process with the intent to increase productivity and verify departmental goals are met.
- Manages sales support tools such as property fact sheet (flippies), quick parts, OneNote books, catcher’s log, and hotel specific contracting; provides awareness on contracting clause.
- Maintains monthly coordinator scorecard in order to coach associates based on performance data and creates action plans for each sales support associate’s growth.
- Establishes and measures metrics for successful execution of the team’s business processes.
- Trains and onboards all sales support new hires and provides regular coaching and training to the existing team to reinforce process.
- Maintains current training documentation and updates and creates new documentation as needed.
- Conducts regular training calls with associates to verify reinforcement of procedure.
- Manages the activity log to verify all requests are given proper priority and assign out all urgent requests.
- Provides back up coverage, reporting support, and/or general administrative support to team members, as needed.

**Maintaining Business Goals**
- Maintains and updates as needed the lead merchandiser’s catchers log and alternate information systems to verify accurate reporting.
- Troubleshoots and provides direction on how to handle leads that aren’t clear in their parameter.
- Prioritizes activities and tasks to maximize response time.
- Generates and organizes reports utilizing internal data systems.
- Monitors and evaluates multi-hotel sales processes and procedures; recommends improvements as necessary.
- Establishes and maintains complete and up to date lead response information in CITY and alternate information systems to verify accurate reporting.
- Acts decisively to recover from mistakes.
- Develops, proposes, and initiates solutions to improve performance and productivity of team and to remove obstacles preventing the achievement of goals; involves leadership when necessary.
- Acts independently to improve and increase skills and knowledge.

**Contributing to Teams**
- Navigates the Marriott International organization to achieve collaboration by leveraging relationships and knowledge.
- Identifies and cultivates relat

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