Clk 09r

Posting Title- CLK 09R - Coordinator, Workforce Planning and Scheduling- Position Classification- Clerk R9- Union- GEU- Work Options- Hybrid- Location- Burnaby, BC V3J 1N3 CA
- Langley, BC V3A 8T1 CA
- Multiple Locations, BC CA (Primary)- Salary Range- $48,729.07 - $54,899.19 annually- Close Date- 12/8/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Health- Ministry Branch / Division- Primary Care Division/HealthLinkBC- Job Summary**Bring your strong administrative experience and superior organizational skills to this position.**

HealthLink BC delivers high quality digital and 8-1-1 telehealth service across the continuum of care to British Columbians and health care providers. Providing support to patients before, between, and after in-person community services to best support the patient in the optimization of their health; and supports health care providers in their aim to achieve the highest clinical outcome for their patients. HealthLink BC is a transforming organization actively pursuing technological innovation, enhancing to core services, and increasing integration into the British Columbium health system.

The Coordinator, Workforce Planning and Scheduling is responsible for planning, forecasting and analysis, scheduling and real time resource management related to services delivered by 8-1-1 within HealthLink BC. This position ensures optimal resources are in placed in order to meet established service level standards and is key to the operations ability to meet the service delivery needs of the citizens of British Columbia.

**Job Requirements**:
Education

Degree, diploma, or combination of training/experience/education related to workforce management or equivalency.Experience
- Minimum of one (1) year workforce Planning and Scheduling *experience.
- Minimum one (1) year *experience working with multifaceted workforce Planning and Scheduling systems. such as NICE WFM, Verint, or Bytebloc
- Minimum one (1) year *experience working within timekeeping and workforce management programs. such as Time & Leave, WorkBrain, WFM, Peoplesoft. Minimum one (1) years recent *experience with stakeholder engagement/relationship management.Preference may be given to applicants with the following:

- Experience within the past 5 years.
- Experience working within collective agreement environment.
- Experience working with 24/7 scheduling in a contact centre or customer service driven environment. Experience in master rotation development/ management.For questions regarding this position, please contact Marina Bondarchuk.

**About this Position**:
An eligibility list may be established to fill future temporary and permanent vacancies.
Employees of the BC Public Service must be located in BC at the time of employment.

**Working for the BC Public Service**:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

With over 200 different occupations available in 280 communities across the province, we offer exciting opportunities for your career. Come be a part of the BC Public Service, a Top 100 Employer that embraces diversity, health and career growth. For more information, please see What We Offer.

**How to Apply**:
**Cover Letter: NO**:

- Please do not submit a cover letter as it will not be reviewed.

**Questionnaire: YES**:

- You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

**Additional Information**:
CRC - A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.
- Job Category- Administrative Services, Health Services