Product Specialist

2 months ago

Vancouver, Canada Response Biomedical Full time

**Who we are**:
Response Biomedical Corp. has been transforming acute care diagnostic testing, with the central focus on improving patient outcomes and healthcare reform for over 20 years. Response Biomedical fosters a values-based culture, committed to making diversity and inclusion our way of doing business. We believe the people we work with including our partners, medical teams, and employees are the cornerstone of our success.

**What we do**:
Our RAMP platform is a global leader in diagnostic testing solutions for use in cardiovascular, infectious disease, sepsis, women’s health, arbovirus, and biodefense. We understand the stresses associated with rapid, accurate diagnosis when every minute counts, and are committed to collaborating with the teams that are dedicated to saving lives. We do this by providing lab-quality results within minutes that medical teams can trust, while reducing total cost of care.

**Who we are looking for?**

**Key Responsibilities**:
**Installation and Training**
- Conduct technical and product training to internal and external stake holders.
- Assist in creating new modules for the online training portal and offline training programs.
- Support customers in installation, implementations, and validation by creating training modules and documents.

**Sales activities**
- Support demonstrations of the product and technical presentation to prospective customers.
- Assist and work with the team to create technical content to promote the product.
- Create & update account plans for key opportunities as well as regional sales and funnel forecasts.
- Prepare product acquisition proposals that provide customers with a variety of flexible purchase options.
- Identify opportunities in the market and prepare product promotion plans.

**Technical and marketing**
- Identify and develop key opinion leaders/customers and reference sites.
- Acquire and sustain a high level of product knowledge, technical knowledge, competitive knowledge, healthcare market knowledge and develop a high degree of personal efficeny.
- Support technical team to manage clinical and technical questions from customers.
- Assist with preparing marketing collateral as per the requirements of the market.

**Key Challenges**:

- Manages priorities, assists/supports team and manager as required.
- Works independently, while remaining sensitive to the needs of internal and external clients.
- Interacts with multiple departments within the organization.
- Strong problem identification and objection-resolution skills required to maintain customer satisfaction.

**E**ducation**, Work Experience, Knowledge, and Skills**:
**Formal Education**:

- Minimum requirements: Bachelor’s Degree (eg: Science, Business or Marketing) or Medical Laboratory Technologist.
- Business or Marketing) or Medical Laboratory Technologist.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Project).

**Work Experience**:

- Minimum of five years related experience in biotech or related industry.

**Skills and Knowledge**:

- Excellent customer service skills, interpersonal, organizational and communication skills.
- Able to build and maintain lasting relationships with customers.
- Exceptional presentation, written and verbal communication skills.
- Strong problem identification and objection resolution skills.
- Able to build and maintain lasting relationships with customers.
- Self-motivated, with high energy and an engaging level of enthusiasm and able to operate as an individual and team contributor.
- Must have the ability to work in a fast-paced, dynamic environment.
- Travel is required and will vary - anticipated amount not to exceed 40%.
- We regret that relocation will not be provided._
- We're committed to a diverse and inclusive workplace. We welcome applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All employment decisions are based on business needs, job requirements and individual qualifications._

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