![TD Bank](https://media.trabajo.org/img/noimg.jpg)
Manager, Customer Experience
2 months ago
**TD Description**
Stay current and competitive. Carve out a career for yourself. Grow with us.
**Department Overview**
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long
- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.
We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.
Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.
In this role, you would:
- Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives
- Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
- Collaborate with One TD partners to help all customers in a way that suit their needs best
- Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
- Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
- Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
- Administer complex daily branch administrative duties
- Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
- Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
- Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly
**Job Requirements**
- Undergraduate degree with over 3 years of relevant work experience
- Sound knowledge of processes management, business and operational functions including banking solutions and concepts
- Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
- A go-getter with strong organizational, planning and time management skills
- A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment
**Inclusiveness**
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
**Job Family**
- Retail Sales & Service
**Job Category - Primary**
- Retail Banking - Management
**Job Category(s)**
- Retail Banking - Management
**Hours**
- 37.5
**Business Line**
- TD Canada Trust
**Time Type**
- Full Time
**Employment Type**
- Regular
**Country**
- Canada
**Province/State (Primary)**
- Ontario
**City (Primary)**
- Ottawa
**Work Location**
- 1642 Merivale Road
**ProvState 2**
- Ontario
**City(s) 2**
- Nepean
**Job Expires**
- 26-Jan-2023
-
Customer Experience Manager
2 weeks ago
Ottawa, Ontario, Canada Tesla Full timeWhat to Expect Our Customer Experience Managers are seasoned retail veterans and naturally charismatic leaders. In this role, you will be responsible for collaborating with your Store leader to lead the recruitment, training, development and overall management of a dynamic store team that will help Tesla accelerate the world's transition to sustainable...
-
Customer Experience Manager
4 weeks ago
Ottawa, Canada Laura Canada Full timeCompany Description Laura Canada is an iconic and innovative family-owned retailer housing two leading women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and distribute quality apparel across Canada. We proudly employ over 2,000 dedicated team members and operate more than 140 locations and two...
-
Ft Customer Experience Manager
2 months ago
Ottawa, Canada Michaels of Canada, ULC. Full timeStore - OTTAWA-SOUTH KEYES, ON Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard...
-
Ft Customer Experience Manager
2 months ago
Ottawa, Canada Michaels of Canada, ULC. Full timeStore - OTTAWA-TRAIN YARDS, ON We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world! Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Deliver a customer centric shopping...
-
Manager, Customer Experience Trainee
3 weeks ago
Ottawa, Canada TD Bank Full time**Manager, Customer Experience Trainee**: - 416437BR **Job Category - Primary** - Retail Banking - Management **Work Location** - 1582 Bank Street **Employment Type** - Regular **City** - Ottawa **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD Canada...
-
Manager, Customer Experience Trainee
5 days ago
Ottawa, Canada TD Bank Full time**Manager, Customer Experience Trainee**: - 417399BR **Job Category - Primary** - Retail Banking - Management **Work Location** - 2150 Robertson Road **Employment Type** - Regular **City** - Nepean, Ottawa **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Onsite **Pay Details** **Department...
-
FT Customer Experience Manager
2 months ago
Ottawa, Canada Michaels Full timeStore - OTTAWA-SOUTH KEYES, ONDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard...
-
Customer Experience
2 weeks ago
Ottawa, Ontario, Canada beBee Professionals Full timeBeBee Professionals is looking for a Customer Experience & Tech Support Specialist to join our team in Ottawa.The successful candidate will be responsible for providing technical support to customers, troubleshooting and resolving customer inquiries, and providing customer service. The ideal candidate should have excellent communication and problem-solving...
-
Customer Experience Manager
2 months ago
Ottawa, Canada Tesla Full timeWhat to Expect - Our Customer Experience Managers are seasoned retail veterans and naturally charismatic leaders. In this role, you will be responsible for collaborating with your Store leader to lead the recruitment, training, development and overall management of a dynamic store team that will help Tesla accelerate the world’s transition to sustainable...
-
Manager Customer Experience Program
4 weeks ago
Ottawa, Canada Purolator Full time**Posting Date**: **Posting Number: 64024** **Work Location Type: Hybrid** **Job Code**: 1539 **Location**: Ottawa, Toronto, US: Jericho NY **Reports to**: Director, North American Customer Experience **It’s not a package. It’s a promise®.**: As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get...
-
Manager Customer Experience Program
2 weeks ago
Ottawa, Ontario, Canada Purolator Full timePosting Date:Posting Number: 64024Work Location Type: HybridJob Code: 1539Location: Ottawa, Toronto, US: Jericho NYReports to: Director, North American Customer ExperienceIt's not a packageIt's a promise:As Canada's leading integrated freight, package, and logistics provider, we've been helping promises get where they need to be for more than 60 years. How...
-
Senior Manager, Customer Experience
4 weeks ago
Ottawa, Canada Canadian Forces Morale and Welfare Services - CFMWS Full timeWHO WE ARECFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and...
-
Customer Experience Specialist
3 weeks ago
Ottawa, Canada Dehumidified Air Solutions Full time_**Essential Functions**:_ With a fanatical focus, we have a Front Line Obsession with our customers. Our customers come first and inspire everything we do. As part of our team, you will have the opportunity to develop relationships, and play a crucial role in fulfilling our customers’ parts needs. You will provide quick responses to your manager, process...
-
Full Time Customer Experience Manager
2 months ago
Ottawa, Canada Michaels of Canada, ULC. Full timeStore - OTTAWA-TRAIN YARDS, ON Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard...
-
Customer Experience Associate
2 weeks ago
Ottawa, Canada TD Bank Full time**Work Location**: Ottawa, Ontario, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **Perform a broad range of customer service transactions, may provide information and/or advice on services, products, and/or solutions to existing or prospective TD customers.** **This role is required to understand customer...
-
Customer Experience Associate
3 days ago
Ottawa, Canada TD Bank Full time**Work Location**: Ottawa, Ontario, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **Perform a broad range of customer service transactions, may provide information and/or advice on services, products, and/or solutions to existing or prospective TD customers.** **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create...
-
Customer Experience Associate
4 weeks ago
Ottawa, Canada TD Bank Full time**Work Location**: Ottawa, Ontario, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and...
-
Customer Experience Associate
4 weeks ago
Ottawa, Canada The Toronto-Dominion Bank (Canada) Full timeDescription : Perform a broad range of customer service transactions, may provide information and/or advice on services, products, and/or solutions to existing or prospective TD customers. KEY ACCOUNTABILITIES CUSTOMER Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the...
-
Customer Experience Representative
2 weeks ago
Ottawa, Canada Enterprise Mobility Full timeEnterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to...
-
Customer Experience Associate
3 hours ago
Ottawa, Canada TD Bank Full timeWork Location:Ottawa, Ontario, CanadaHours:15Line of Business:Personal & Commercial BankingPay Details:We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.Job...