Manager, Customer Experience Trainee

5 months ago

Ottawa, Canada TD Bank Full time

**Manager, Customer Experience Trainee**:

- 416437BR

**Job Category - Primary**
- Retail Banking - Management

**Work Location**
- 1582 Bank Street

**Employment Type**
- Regular

**City**
- Ottawa

**Time Type**
- Full Time

**Province/State**
- Ontario

**Hours**
- 37.5

**Workplace Model**
- Onsite

**Pay Details**

**Department Overview**

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long
- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.

We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.

Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.

**Job Details**

In this role, you would:

- Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives
- Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
- Collaborate with One TD partners to help all customers in a way that suit their needs best
- Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
- Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
- Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
- Administer complex daily branch administrative duties
- Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
- Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
- Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

**Job Requirements**
- Undergraduate degree with over 3 years of relevant work experience
- Sound knowledge of processes management, business and operational functions including banking solutions and concepts
- Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
- A go-getter with strong organizational, planning and time management skills
- A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

**Company Overview**

**Our Values**
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.**Making Your Well-being a Priority**
A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe, inclusive and supportive work environment to help colleagues feel a sense of belonging, and supported in their personal and professional growth. Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomesbecause when colleagues feel their best, they're more likely to do their best.**Our Total Rewards Package**
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.**How We Work**
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sen

  • Manager, Customer Experience Trainee

    5 months ago

    Ottawa, Canada TD Bank Full time

    **Manager, Customer Experience Trainee**: - 417399BR **Job Category - Primary** - Retail Banking - Management **Work Location** - 2150 Robertson Road **Employment Type** - Regular **City** - Nepean, Ottawa **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Onsite **Pay Details** **Department...

  • Managment Trainee

    6 months ago

    Ottawa, Canada EXECUTIVE MAT SERVICE Full time

    Executive Mat Service Management Trainee Job Overview: Executive Mat Service (EMS) is looking for Management Trainee’s to focus on growing our organization while embarking on an exciting fast-paced career path with an entrepreneurial spirit. EMS is looking for eager, goal oriented and energetic individuals that aspire to be part of a growth oriented...

  • Operations Management Trainee

    6 months ago

    Ottawa, Canada Ryder System Full time

    **About Ryder** For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. We are a Fortune 500 company with 800+ locations and over...

  • Enterprise Management Trainee

    4 weeks ago

    Ottawa, Ontario, Canada Enterprise Holdings Full time

    OverviewWe're seeking a highly motivated and ambitious individual to join our Management Trainee program at Enterprise Holdings. As a Management Trainee, you'll have the opportunity to learn and grow with our company, developing the skills and knowledge needed to succeed in a management role.ResponsibilitiesAs a Management Trainee, you'll be responsible for...

  • Management Trainee

    4 weeks ago

    Ottawa, Ontario, Canada Enterprise Holdings Full time

    OverviewWe're seeking a highly motivated Management Trainee to join our team at Enterprise Holdings. As a Management Trainee, you'll have the opportunity to learn and grow with our company, developing the skills and knowledge needed to succeed in a management role.ResponsibilitiesAs a Management Trainee, you'll be responsible for serving as the face of...

  • Enterprise Mobility Management Trainee

    1 month ago

    Ottawa, Ontario, Canada Enterprise Holdings Full time

    OverviewAt Enterprise Holdings, we're committed to providing our customers with exceptional mobility solutions. As a Management Trainee, you'll play a critical role in delivering this experience.ResponsibilitiesAs a Management Trainee, you'll be responsible for:Providing exceptional customer service and ensuring a positive experience for our...

  • Assistant Sales Trainee Manager

    6 months ago

    Ottawa, Canada Sherwin-Williams Full time

    WELCOME TO SHERWIN-WILLIAMS Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We’ll give you the space to share your strengths...

  • Logistics Trainee

    5 months ago

    Ottawa, Canada Nasittuq Corporation Full time

    **_Join Nasittuq for a unique and rewarding experience!_** **Nasittuq provides Operation & Maintenance services for the North Warning System (NWS). The NWS is a joint Canada and United States early-warning radar system with 47 sites located in Northern Canada; a Control Centre and Support Centre located in North Bay, ON and a Contract Management Office...

  • Sushi Chef Trainee

    5 months ago

    Ottawa, Canada T&T Supermarket Full time

    Company Introduction: T&T Supermarket Inc. was founded in 1993 with two stores in BC. Since then, it has expanded rapidly and is now Canada’s largest Asian supermarket chain with 31 stores across the country: 13 in BC, 7 in Alberta, 10 in Ontario, and 1 in Quebec. The Company’s continuous expansion is going to bring more new stores in the next couple of...

  • Ambitious Store Manager Trainee

    6 days ago

    Ottawa, Ontario, Canada The Sherwin-Williams Company Full time

    About UsThe Sherwin-Williams Company is a leading manufacturer of paints, coatings and related products. We have been providing our customers with quality products for over 150 years.Job Title: Ambitious Store Manager TraineeSalary: $60,000 - $80,000 per yearThis role offers an excellent opportunity to join our team as a Store Manager Trainee and be part of...

  • Sales Trainee

    5 months ago

    Ottawa, Canada Red Bull Full time

    **Company Description**: The Sales Trainee (ST) function is to support sales initiatives and provide route coverage for their colleagues during vacation, sick, injury or any special projects as needed. Sales Trainee will work with management to maintain customer relationships between sales, merchandising and operations for all large & small format “off...

  • Management Trainee

    5 months ago

    Ottawa, Canada Enterprise Holdings Full time

    Start your career with Enterprise Mobility! We’re **hiring immediately **for our respected Management Training Program. Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning and an open end that’s full of opportunities....

  • Enterprise Management Trainee

    3 weeks ago

    Ottawa, Ontario, Canada Enterprise Holdings Full time

    OverviewWe're hiring immediately for our Management Training Program at Enterprise Holdings. This program is designed to equip you with the skills and knowledge necessary to excel in a management role within our company.ResponsibilitiesAs a Management Trainee, you will start learning our business from day one while based out of one of our neighborhood...

  • Ndt Trainee

    2 months ago

    Ottawa, Canada W.R Davis Engineering Limited Full time

    NDT Trainee We are currently seeking _**NDT Trainees**_ to join and contribute to our team. This is a full-time manufacturing shop position reporting to the NDT Level III and will be based out of Ottawa. Title: NDT Trainee Reports to: NDT Level III Work Hours: Monday - Friday, 7:00 am to 3:30 Pm Job Industry: Manufacturing Shop, Ottawa -...

  • Detailer Trainee

    1 month ago

    Ottawa, Ontario, Canada Harris Rebar Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Detailer Trainee to join our team at Harris Rebar. As a Detailer Trainee, you will be responsible for developing working knowledge of AutoCAD and the basics of our detailing system (RebarCAD). You will work closely with our Detailing Manager to ensure that all specialty items are pre-ordered to...

  • Sales Trainee

    6 months ago

    Ottawa, Canada Red Bull Full time

    **Company Description**: The Sales Trainee (ST) function is to support sales initiatives and provide route coverage for their colleagues during vacation, sick, injury or any special projects as needed. Sales Trainee will work with management to maintain customer relationships between sales, merchandising and operations for all large & small format “off...

  • Management Trainee

    6 months ago

    Ottawa, Canada Enterprise Holdings Full time

    Overview Start your career with Enterprise Mobility! We’re hiring immediately for our respected Management Training Program. Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning and an open end that’s full of...

  • Management Trainee

    6 months ago

    Ottawa, Canada Enterprise Holdings Full time

    Overview Start your career with Enterprise Mobility! We’re hiring immediately for our respected Management Training Program. Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning and an open end that’s full of...

  • Management Trainee

    2 months ago

    Ottawa, Canada Enterprise Holdings Full time

    Overview Start your career with Enterprise! We’re hiring immediately for our respected Management Training Program. Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning and an open end that’s full of...

  • Management and Sales Development Trainee

    1 month ago

    Ottawa, Ontario, Canada The Sherwin-Williams Company Full time

    Unlock Your Potential with The Sherwin-Williams CompanyAre you ready to launch your career in sales and management? Our Management and Sales Trainee program is an exciting opportunity to develop your skills and knowledge in a dynamic and supportive environment.Program OverviewOur 18-24 month program is designed to prepare you for a Store Management role,...