Department Manager

2 weeks ago

Bolton, Canada Canadian Tire Bolton #197 Full time

We are a growing store, serving a growing community here in Bolton.

The Department Manager is responsible for managing and leading the department in providing high quality workmanship and service that ensures customer satisfaction. He/she ensures that the department team consistently meets performance expectations in terms of customer experience, sales growth, retail execution and profitability. Main Responsibilities and Tasks: - Encourages and maintains a culture that values excellent customer service to all customers through effective training, supervision, coaching and performance management. - Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it. - Leads by example(this is a hands on position) and consistently delivers an excellent customer experience. - Implements and follows store policies and procedures that deliver a high-quality customer experience. - Maintains quality department presentation, through daily inspections and ensuring all store audit performance requirements are met in the department. - Ensures department is appropriately staffed through effective planning and scheduling and according to store budget and customer needs. - Plans and manages daily/weekly departmental activities as well as seasonal changeovers and works with the team to execute them. - Supervises and assists team members in daily departmental operations in order to meet established productivity goals. - Communicates and ensures compliance with company, store and department policies, as well as health and safety programs and regulations. - Assists in selecting and orientating new employees, store opening and closing responsibilities. - Coaches and encourages team members in learning new retail operational processes and procedures and new skills in order to improve performance. Regularly provides informal and constructive feedback. - Addresses issues and conflicts in a timely manner. Requirements: - Experience in retail sales, execution and operations. - Good working knowledge of department products and functions. - Demonstrated supervisory, leadership and/or managerial experience or relevant experience. - Ability to operate a cash register is an asset. - Experience in a Canadian Tire store is considered an asset. - Results-oriented individual who thrives on achieving challenging goals. - Ability to serve customers in a professional manner and to inspire their confidence and trust. - Ability to lead and manage a team to achieve common goals in a fast-paced environment. - Effective written and oral communication skills. - Ability to motivate and coach others as well as provide feedback. - Ability to plan, organize, delegate and follow up on team's activities and projects. - Ability to find solutions to problems and make decisions. - Ability to multitask, adapt and cope with challenging situations.

Physical Demands and Working Conditions - Standing/walking for 8 hours. - Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from "light" to "heavy".

Our offering includes - Competitive compensation and benefit package - Potential for Profit Sharing - Employee Shopping Discounts - Must be available days, evenings, and weekends. - A supportive and positive team environment

**Job Types**: Full-time, Permanent

**Salary**: $38,000.00-$50,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Weekend availability

Work Location: In person

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