Funeral Home Manager

3 weeks ago

Edmonton, Canada SCI Shared Resources, LLC Full time

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work

Manage the daily operations of a single Funeral Home location and single line of business. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

**JOB RESPONSIBILITIES**

**Financial Management**
- Work with Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals. Prepare annual operational and personnel budgets. Communicate Company and Market strategies, values, and goals to staff. Interpret goals into local actionable plans.
- Collaborate with Finance Field Manager to monitor and understand financial trend, changes, and mechanisms to drive financial goals.
- Approve expenditures and invoices. Manage overtime to an acceptable expense.

**Operations**
- Manage the day-to-day operations communicating expectations, delegating workload, and setting priorities ensuring annual goal achievement. Review and revise schedules ensuring on-time services that exceed customer expectations. Resolve escalated customer issues. Assure operations comply with regulations, procedures, and policies.
- Collaborate with local Management for resource sharing, ideas, and business or operational enhancements. Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.
- Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company
- Ensure the maintenance of facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture
- Plan and implement annual initiatives that may affect resources or goals across locations. Collaborate with stakeholders to understand business needs, resource constraints, and negotiate solutions.
- Identifies and implements innovative solutions improving efficiencies. Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; quickly adjusts to work within new work structures, processes, requirements or cultures.

**Funeral Arrangements & Directing**
- May receive or initiate call to deceased next of kin. Exhibiting concern and empathy, facilitates Arrangements Conference while assessing needs and summarizing desired outcomes. Discusses available life insurance and available benefits, such as Veteran. Promotes funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Everlasting Memory products.
- May preside as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with Company standards. Confirms authorization to proceed with service Arrangements. Present when the casket containing a human body is placed in a grave, crypt, or burial vault and verifies that any personal belongings are removed from the deceased prior to burial per the Arrangements.

**Leadership and People Development**
- Build effective business relationships across the organizations

**MINIMUM Requirements**

**Education**
- High school diploma or equivalent
- Technical diploma in Funeral Services or Mortuary Science preferred
- Bachelor’s degree in Mortuary Science or other degree as required by state/province law and as prescribed by each state board

**Certification/License**
- Funeral Director license as required by state/province law and as prescribed by each state board

**Experience**
- At least Seven (7) years’ industry experience with increasing responsibilities
- At least two (2) years’ experience guiding staff and communicating expectations
- Prior experience managing people a preferred
- Budgeting and expense control experience preferred

**Knowledge, Skills and Abilities**
- Ability to work evenings and weekends
- Conversant in industry and financial acumen
- Proficient in MS Office suite
- Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with customers to resolve escalated issues
- Leadership skills and the desire to manage people
- Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives
- Ability to create clear presentations and data visualizations to assist in decision-making and problem analysis
- Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and highly self-motivated
- Professional written and verbal communication skills including public speaking, collaboration, and negotiation
- Proficient w

  • Funeral Director

    3 weeks ago

    Edmonton, Canada Memories Funeral Home Full time

    Provides customer service in all areas of helping client families following the loss of a loved one. Implements choices made by the families’ legal representatives regarding the final disposition of the body and memorialization of the individual. Interacts with the family to fulfill the death care needs of their loved one. Provides exemplary personalized...

  • Funeral Director

    3 weeks ago

    Edmonton, Canada Memories Funeral Home Full time

    Provides customer service in all areas of helping client families following the loss of a loved one. Implements choices made by the families’ legal representatives regarding the final disposition of the body and memorialization of the individual. Interacts with the family to fulfill the death care needs of their loved one. Provides exemplary personalized...

  • Funeral Home Manager

    3 weeks ago

    Edmonton, Canada Edmonton Service Centre - Hainstock's Funeral Home & Crematory Full time

    Manage the daily operations of a single Funeral Home location and single line of business. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss...

  • Apprentice Funeral Director and Embalmer

    3 weeks ago

    Edmonton, Canada Westlawn Funeral Home Full time

    **About this role**: An Apprentice Funeral Director and Embalmer at Westlawn Funeral Home & Cemetery will have the opportunity to provide meaningful support to families on their end-of -life journey by overseeing and directing all aspects of funeral services under the direction of the Funeral Home Manager and Senior Funeral Director, including: filing death...

  • Apprentice Funeral Director and Embalmer

    3 weeks ago

    Edmonton, Alberta, Canada Westlawn Funeral Home Full time

    About this role:An Apprentice Funeral Director and Embalmer at Westlawn Funeral Home & Cemetery will have the opportunity to provide meaningful support to families on their end-of -life journey by overseeing and directing all aspects of funeral services under the direction of the Funeral Home Manager and Senior Funeral Director, including: filing death...

  • Funeral Director and Embalmer

    3 weeks ago

    Edmonton, Canada Westlawn Funeral Home Full time

    **Funeral Director - Full-Time** **WESTLAWN FUNERAL HOME - EDMONTON, ALBERTA** How many careers value compassion the same way they do knowledge and expertise? We do things differently at Arbor Memorial. Here, we focus on caring for others, on empathy, and on celebrating people in personalized ways. As a Funeral Director with us, you’ll oversee and...

  • Funeral Home Manager

    3 weeks ago

    Edmonton, Canada Service Corporation International Full time

    Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manage the daily operations of multiple locations but a single line of business within the Funeral Home industry. Responsible for short-term planning as well as achieving annual sales revenue and production...

  • Funeral Director

    4 weeks ago

    Edmonton, Canada Edmonton Service Centre - Hainstock's Funeral Home & Crematory Full time

    Provides customer service in all areas of helping client families following the loss of a loved one. Implements choices made by the families’ legal representatives regarding the final disposition of the body and memorialization of the individual. Interacts with the family to fulfill the death care needs of their loved one. Provides exemplary personalized...

  • Funeral Director

    3 weeks ago

    Edmonton, Canada Edmonton Service Centre - Hainstock's Funeral Home & Crematory Full time

    Provides customer service in all areas of helping client families following the loss of a loved one. Implements choices made by the families’ legal representatives regarding the final disposition of the body and memorialization of the individual. Interacts with the family to fulfill the death care needs of their loved one. Provides exemplary personalized...

  • Funeral Director

    2 weeks ago

    Edmonton, Canada Arbor Memorial Inc Full time

    How many careers value compassion the same way they do knowledge and expertise? We do things differently at Arbor Memorial. Here, we focus on caring for others, on empathy, and on celebrating people in personalized ways. You’ll have our support as you serve families based on what matters most, every single day. You’ll gain valuable experience to advance...

  • Apprentice Funeral Director

    2 months ago

    Edmonton, Canada Arbor Memorial Inc Full time

    How many careers value compassion the same way they do knowledge and expertise? We do things differently at Arbor Memorial. Here, we focus on caring for others, on empathy, and on celebrating people in personalized ways. You’ll have our support as you serve families based on what matters most, every single day. You’ll gain valuable experience to advance...

  • Funeral Director

    1 week ago

    Edmonton, Canada Service Corporation International Full time

    {{ pagination.total }} {{seoJobDescription}} Transportation Type: Max Travel Duration: Traffic Density: Funeral Director | SCI JobsJob Information SCI Shared Resources, LLC Funeral Director in Edmonton , Alberta Consider the possibilities of joining a Great Place to Work!Compassionately facilitates funeral arrangement discussions with...

  • Funeral Director

    7 days ago

    Edmonton, Canada Service Corporation International Full time

    {{ pagination.total }} {{seoJobDescription}} Transportation Type: Max Travel Duration: Traffic Density: Funeral Director | SCI JobsJob Information SCI Shared Resources, LLC Funeral Director in Edmonton , Alberta Consider the possibilities of joining a Great Place to Work!Compassionately facilitates funeral arrangement discussions with...

  • Funeral Director

    1 month ago

    Edmonton, Canada SCI Shared Resources, LLC Full time

    Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Compassionately facilitates funeral arrangement discussions with deceased next of kin and presides over visitation, funeral, and graveside services in accordance with family’s wishes; company expectations; and local, province, or...

  • Funeral Director

    1 week ago

    Edmonton, Canada SCI Shared Resources, LLC Full time

    Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Provides customer service in all areas of helping client families following the loss of a loved one. Implements choices made by the families’ legal representatives regarding the final disposition of the body and memorialization of the...

  • Funeral Director

    1 month ago

    Edmonton, Canada SCI Full time

    Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Provides customer service in all areas of funeral arrangements, cremation ceremonies and interment to assist families following the loss of a loved one. Implements choices made by the families or legal representative regarding the...

  • Labourer (Seasonal)

    5 days ago

    Edmonton, Canada Westlawn Funeral Home & Cemetery Full time

    Westlawn Funeral Home & Cemetery is currently seeking seasonal staff to work on the property doing various types of work. The job would include but not limited to line trimming, mowing, flower and shrub bed maintenance, maintenance of ground conditions, watering of plant material and general cleanup and repairs, building and grounds cleaning. Also may...

  • Funeral Director

    2 weeks ago

    Edmonton, Alberta, Canada SCI Full time

    Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work JOB RESPONSIBILITIES Arrangements Conference May perform removals or transfers adhering to company standards and processes. Cares for deceased in a respectful manner. Updates removal status in proprietary software. Greets next...

  • Funeral Director

    1 month ago

    Edmonton, Canada SCI Full time

    Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! JOB RESPONSIBILITIES Arrangements Conference May perform removals or transfers adhering to company standards and processes. Cares for deceased in a respectful manner. Updates removal status in proprietary software. ...

  • Funeral Director/embalmer

    3 weeks ago

    Edmonton, Canada SCI Shared Resources, LLC Full time

    Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Provides customer service in all areas of funeral arrangements, cremation ceremonies and interment to assist families following the loss of a loved one. Implements choices made by the families or legal representative regarding the...