Customer Service Representative
4 weeks ago
It's a great time to join our growing home improvement family and become part of the winning team. Get all the benefits of working for Fortune 500 clients in a small family environment. Not only do we take pride in what we do, we have **FUN.** Your creativity & energy are what we need. If your tired of going to your job every day and are looking to build a future for you and your family lets talk.
Mosaic is on a mission to build Canada's largest home-improvement franchise network by 2030, join that mission today
**Position Description*
Reporting to Mosaic Home Services Inside Sales Manager, Inside Sales Representatives are responsible for communicating with a variety of clients on behalf of all our affiliated brands. This includes the following:
- Interacting with clients on Facebook, Instagram, and Twitter
- Answering client questions in a professional manner
- Booking appointments into a CRM System (HubSpot)
- Keeping track of dozens of conversations per day using a CRM System
- Helping to develop best practices and procedures to achieve sales
- Communicating effectively with other inside sales team members
- Have a background in communication, sales, and marketing
- Be able to learn quickly about multiple products and services
- Be adaptable to changing and competing deadlines
- Be a google drive and google suite expert
- Have comfort speaking to clients over the phone
- Be able to communicate effectively in person, on the phone, and in writing
**Hours of Work**
- Day Shift M-F Available
**About Mosaic Home Services Ltd.**
Mosaic is an umbrella organization with ownership in 8 independent brands servicing the home & building improvement industry. Mosaic is a family business focused on developing Canada’s largest home improvement franchise network. Mosaic’s growth is fueled through partnerships with entrepreneurs in the home & building improvement industry.
Mosaic is not a lead generating service, a pyramid scheme, or a bookkeeping firm. The owners of Mosaic make investments in businesses, acquiring equity in return for capital. Mosaic’s team provides inside sales, administrative, financial, and marketing support to their subsidiary businesses. More importantly though, Mosaic creates true partnerships with the owners & operators of the subsidiary businesses, working with them to set and achieve goals in their growth. The Mosaic team is a family, and they’re dedicated to each other's success.
Mosaic is an entrepreneurial and innovative business full of passionate and outgoing people.
Our Core Values are:
- Integrity - We are transparent, and our integrity is our guarantee
- Profit - Protecting your investment, and ours
- Learning - From each other & our mistakes
- Evolving - Advancement through growth
- Linked - United Together
**Additional Programs Available on an Opt In Basis**:
- Company Google Review Race
- 3% RRSP Matching Program
- Medical Benefits & Life Insurance
- Team Member Life Engagement Program - 27 Point Program
- Career Mapping Program
- Vacation & Sick Time Policy
**Salary**: $41,000.00-$47,000.00 per year
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