Billing and Collections Specialist
1 week ago
Reporting to the Billing and Collections Manager, the Billing and Collections Specialist will carry out billing and collections duties related to all North American customers, including invoice and credit note generation, and customer payment collection. Responsibilities include timely response to customer requests, and invoice submissions via customer billing portals. Maintaining customer master data and working with the Account Management Team to collect payment from customers are responsibilities of the position.
**Responsibilities**
- **
Assist with monthly customer billing in SAP**:
- ** Answer billing questions by researching and interpreting data through the system**:
- ** Responsible for customer documentation requests, especially new customer procedures and forms**:
- ** Submit monthly invoices to online portals, where required**:
- ** Assist with customer payment collection, in both English and French**
**Qualifications**
- **
Excellent customer service skills are required**:
- 1 to 4 years of professional experience in a similar role
- ** SAP billing experience is required**:
- Bachelor’s degree in accounting, business, or a related field is preferred
- Strong software proficiencies’ Microsoft Excel
- Ability to prioritize workloads and the flexibility to manage multiple tasks and deadlines
- Excellent verbal and written communications skills in both English and French
- High value on teamwork and professionalism
- Strong analytical and problem-solving skills
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