Systems Administrator I
2 months ago
Staff - Non Union
Job Category
M&P - AAPS
Job Profile
AAPS Salaried - Information Systems and Technology, Level C
Job Title
Systems Administrator I
Department
UBC IT | Desktop | Architecture and Development
Compensation Range
$5,906.25 - $8,508.42 CAD Monthly
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
Posting End Date
July 18, 2023
Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.
Job End Date
Jul 30, 2024
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary
The Systems Administrator I consults with users and analyzes their systems hardware and software problems, and contributes to the design, provisioning and configuration of systems based on user needs.
The Systems Administrator I will be responsible for managing and maintaining endpoint devices, ensuring software licensing compliance, and implementing security measures for a variety of technologies, including Windows, Apple Devices (macOS and iOS), Linux, and other potential future technologies. This position will provide support during core business hours (8:30 am to 4:30 pm) but may require flexibility to work outside of those hours as needed to address maintenance activities and respond to service disruptions or security incidents.
Organizational Status
This position reports to the Manager and/or Lead of Desktop Architecture and Development. The role involves working independently and jointly with IT support/Desktop Operation teams to support managed clients' endpoint needs. The job holder also collaborates with management and staff from all sections of Information Technology, other administrative and academic offices, and faculty. Additionally, the role requires interacting directly with other University technology professionals.
Work Performed
Specific Duties:
- Contributes and provides input on the analysis and review of functional requirements, system features, integration requirements, security requirements, and scalability and performance requirements.- Reviews implementation options, discusses approaches and recommendations with systems staff and users, and provides input to technology recommendations for new and changing systems requirements.- Contributes to the ongoing planning and analysis of systems enhancements in support of current or new enterprise services.- Collaborates with peers/team members to identify, analyze, recommend and implement appropriate system enhancements that will improve existing information systems and improve business processes and productivity.- Builds and maintains good working relationships with other IT groups, teams, colleagues and peers.- Builds and sustains good working relationships with customers and captures the customer’s business needs.- Participates in end user committees as required on behalf of UBC IT.- Maintains communication and develops relationships with the user community in order to develop a sound knowledge of their business and their priorities. Based on client feedback develops recommendations and presents options for improvements and efficiency.- Investigates and remains current with industry technology trends in the Enterprise Endpoint Management field such as: Antimalware, Encryption, Virtualization technology, remote support management suites, hardware, software etc.-
- Develops expertise in the functionality of vendor product(s). Works directly with the vendor s technical support center in order to resolve product issues.- Assists in developing automation to improve processes and advance reporting to improve decision making using data analytics tools, such as Power BI and Tableau, among others.- Reviews current support processes and methods of support delivery in order to provide technically accurate solutions to customers and to improve customer satisfaction.- Brings recommendations for improvement to the Team Lead and/or the Manager.- Performs data analysis in preparation for conversion and clean up.- Develops and/or prepares conversion programs and procedures; assists with conversion functions.-
- Proactively communicates with clients, their team members and other cross functional teams within IT.- Develops, researches, and provides new services to enhance business operations.- Contributes to the preparation of
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