Global Claims Administrator

3 weeks ago

Dorval, Canada Air Canada Full time

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**
- Opening files and updating database and file management system.
- Maintaining and reporting of claims statistics monthly.
- As assigned by the Senior Counsel or by the Global Claims Specialist, assist in the investigation, evaluation and validation of claims, while liaising with various internal and external stakeholders.
- Under the supervision of the Senior Counsel or the Global Claims Specialist:

- Function as the primary point of contact
- Analyze, evaluate, and determine liability and/or recovery potential (i.e.: assess damages and establish loss reserves or recovery objective)
- Negotiate and Settle claims with the responsible party within the settlement authority
- Escalate claims of larger losses and exposure through the management chain in order to mitigate potential liability to ensure prompt resolution
- Ensure proper diary management on all claims
- Assist in the preparation and procurement of reports summarizing claims and recommendation to key parties.
- Assist in preparing and finalizing settlement documents.
- Work with in-house or outside counsel in preparation of case for trial.

**Qualifications**
- Excellent interpersonal and communications skills both oral and written
- Excellent organizational skills and the ability to handle multiple tasks effectively and autonomously
- Strong judgment, sense of ethics and initiative
- Ability to make well founded decisions based upon detailed analysis of issues
- Ability to communicate calmly, politely, and efficiently
- Mature self-starter with ability to work with minimum supervision
- Adaptability, flexibility and strong decision-making skills;
- Ability to use MS Office (Word, Excel, PowerPoint, Outlook) and other computer software programs in an efficient manner.
- Insurance, law and/or claims handling background an asset

**Assets**:

- Collegial Degree in related field (i.e.: paralegal, risk assessment, logistics & transportation)
- Knowledge of claims management software
- Knowledge of the aviation industry and its operations
- A third language, written and spoken, preferred

**Conditions of Employment**:
**Linguistic Requirements**

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

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