Global Claims Specialist

4 weeks ago

Dorval, Canada Air Canada Full time

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

**Description**
- Function as the primary point of contact for claimants worldwide initiated against or by the Company
- Investigate, evaluate and validate claims, while liaising with various stakeholders both internally and externally (i.e.: Fact finding, document research and interview claimants, Air Canada employees or agents involved and any other witnesses)
- Analyze, evaluate and determine liability and/or recovery potential (i.e.: assess damages and establish loss reserves or recovery objective)
- Responsible for the negotiation and claim resolution with responsible party within the settlement authority
- Escalate all potential large loss and exposure through management chain in order to mitigate potential liability to ensure prompt resolution
- Ensure proper diary management on all claims
- Responsible to prepare and provide reports summarizing claims and recommendation to key parties
- Participate and/or represent the Company in mediation sessions
- Prepare and finalize settlement documents
- Keep track of claims statistics on a monthly basis
- Work with the company counsel in preparation of case for trial
- Represent the Company in Small Claims Courts, if necessary

**Qualifications**
- Excellent interpersonal communication and negotiation skills
- Excellent organizational skills and the ability to handle multiple tasks effectively and autonomously
- Strong judgment, sense of ethics and initiative
- Ability to make prompt, well founded decisions based upon detailed analysis of complex issues
- Ability to communicate calmly, politely, and efficiently
- Mature self-starter with ability to work with minimum supervision
- Excellent communication skills, both oral and written
- Adaptability, flexibility and strong decision-making skills
- Ability to manage relationships with internal and external clients
- Ability to use MS Office (Word, Excel, PowerPoint, Outlook) and other computer software programs in an efficient manner
- Insurance or litigation background preferred

**Assets**:

- Collegial Degree of related field (i.e.: paralegal, risk assessment, logistics & transportation)
- Knowledge of claims management software
- Knowledge of the aviation industry and its operations
- A third language, written and spoken, preferred

**Conditions of Employment**:
**Linguistic Requirements**

Bilingual (English and French)

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

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