Director, Customer Partnerships

4 weeks ago

Mississauga, Canada McKesson Full time

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

**Job Summary**

Reporting to the Sr. Director, Sales Operations and Strategy, the Director, Customer Partnerships will play a vital role in supporting the development and execution of a cross-functional sales strategy for the Biopharma & Payer Solutions (BPS) team. The primary objective is to effectively align BPS resources and facilitate a shared understanding of all revenue generating projects and trends across the business unit.

In this role, you will collaborate closely with the Biopharma Partnerships team to launch a refreshed end to end market strategy for BPS. By working in close collaboration with various BPS business units, you will develop and execute a proactive, data-driven sales strategy to support key BPS priorities. Your expertise will be instrumental in establishing critical sales and business insights, which will inform the broader BPS sales strategy.

As the Director, Customer Partnerships, you will also provide strategic insights based on data analysis to drive the sales strategy execution. You will support the Sales Operations team with key business initiatives and contribute to the development of insights-driven sales processes. Your role will be seen as that of a strategic partner, accelerating the achievement of the sales strategy objectives.

Overall, this position offers an exciting opportunity to be at the forefront of shaping and executing the sales strategy for BPS, utilizing your expertise in customer partnerships, data analysis, and strategic insight to drive growth and success.

**Section A - Responsibilities**

**1. Strategic Planning and Market Analysis**:

- Design and launch a refreshed BioPharma & Payer Solutions go to market strategy that encompasses our entire customer value proposition to fully activate our customer experience.
- Drive the activation of strategic opportunities and projects to optimize efficiencies and fully capitalize on key revenue-generating opportunities for BPS.
- Lead the design and continuous management of our future molecule pipeline with the goal of narrowing in on key target companies and molecules from which to build growth for McKesson.
- Take ownership of monitoring the payer and policy landscape, proactively analyzing potential impacts and emerging trends. Identify and address potential risks, ensuring proactive measures are in place to mitigate any negative impact on BPS revenue and operations.

**2. Sales Funnel Management and Sales Operations**:

- Provide leadership and ownership to the BioPharma & PS financial process and ensure direct correlation to long range plan. Be actively involved in forecast updates ensuring strategic alignment across business units.
- Proactively manage and track our sales funnel, in partnership with Business Development, Provider, MSD, and Data Commercialization sales teams.
- Lead initiatives and enhancements that increase efficiency in the Sales organization, including working with BPS business leaders on the customization of our CRM.
- Lead the development and continuous improvement of our sales intake process mapping.
- Lead the RFP and client outreach process across BPS to maximize opportunities to win business.
- Lead the development and execution of a cross-functional participant list for conference and trade shows to ensure appropriate representation on behalf of McKesson Canada. As needed, participate in conferences and tradeshows and become aware of events and timing.

**3. Client Segmentation and Targe

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