Partnership Manager

3 weeks ago

Mississauga, Canada PointClickCare Full time

For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.

With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.

For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.

**This position is open to remote in Canada or the United States**

**Position Summary**:

- As a Partnership Manager, you will be leading the way in identifying and building out new partner market segments and bringing vendors within that segment into the Marketplace. The Partnership Manager will interact with the Sourcing Manager to understand new vendor opportunities within the assigned use cases and ensure a smooth transition of the relationship from the Sourcing Manager for ownership of the vendor throughout the development, activation, and go live process.

You will form meaningful relationships with these vendors as you guide them through our certification and go-live programs and manage them once they are live to ensure success. The role has a very large “people” component, requiring heavy interaction and team management both externally and within PCC’s cross-functional teams.

To learn about the Marketplace, go to:

- To learn more about the validation and certification program for partners, visit

**Key Responsibilities**:

- Ensure projects are executed to planned schedule, proactively eliminate obstacles and escalate when projects are at risk.
- Opportunity to work with customers and vendors, operationalizing and owning business processes associated with new integration deployments.
- Lead role in the pilot phase of projects and build a rapport with specific customers as they use the product, build their feedback into the plan, then own and successfully execute as part of our product roadmap
- In this highly regulated industry, we do not only want to follow standards, but also help PointClickCare BE the standard You’ll have lots of opportunity to understand and drive the adoption of these standards as we continue to grow PointClickCare as the market leader in the industry.

**Required Experience**:

- BS or BA with a technology, math or business major from leading university or college
- 2-5 years of experience in serving clients. Relevant experience includes working at a consulting or services-oriented firm, or working in sales, partnerships or customer success
- 2-5 years of experience working in the software or SAAS industries
- Experience leading cross-functional teams that span both internal and external stakeholders
- Love of understanding technology and applicable market segments
- Healthcare technology experience is a plus

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