Relief Night Auditor
5 months ago
As a member of Hotel BLU's night audit team you will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports. Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.
**JOB REQUIREMENTS**:
- Experience in all aspects of customer service and people management
- Strong working knowledge of hospitality industry principles, methods, practices, and techniques
- Strong working knowledge of accounting practices and principles
- Ability to analyze and interpret the needs of guests and offer the appropriate options, solutions, and resolutions required
- Able to respond quickly in a dynamic and changing environment
- Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
- Able to effectively communicate both verbally and in writing
**DUTIES**:
- Coordinating all aspects of the Front Office areas while serving as Manager on Duty to ensure a smooth operation and the highest level of guest satisfaction; ensuring all Front Office standards and procedures are consistently followed and adhered to.
- Preparing for and executing the end of day process for the Front Office; ensuring all systems are restored for the next day’s operations.
- Acting as a liaison with guests and residence in matters that require immediate concern resolution, including any emergency situations that arise while on duty.
- Developing close and effective working relationships with all supporting departments, achieving success through the collective knowledge and participation of all employees
- Ensuring that all Health & Safety standards are met, procedures followed, and employees possess the correct knowledge and tools to work safely and efficiently. **Attending hotel training programs as needed.**
- Performing other duties as assigned
**APPLICABLE SKILLS**:
- Excellent customer relations skills
- Impeccable time-management skills
- Adaptable to change and be able to handle multiple priorities under pressure
- Eager and focused to exceed guest expectations
- Knowledge of Opera PMS a strong asset
- Preferably available on Wednesdays and Thursdays
**Job Types**: Part-time, Permanent
Part-time hours: 16 per week
**Salary**: $23.00 per hour
Schedule:
- 8 hour shift
COVID-19 considerations:
Provincial and Federal protocols are followed
**Experience**:
- Front Desk and Night Audit: 2 years (preferred)
Work Location: In person
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