Accounts Receivable Clerk
4 weeks ago
**Job Type**Regular Full-Time
**Remote Type**Hybrid
**Location**Vancouver, Canada
**Posting Range**$43,700 - $80,500
**Love What You Do**
Family is part of Definity, a Canadian, multi-channel, property, and casualty insurance company whose success is founded on our family of companies’ long history of delivering a superior experience for those who count on us. We’re proud to help our customers, broker partners, employees, and communities adapt and thrive in a world of constant change. Our success in transforming into a digital leader in our industry is driven by a talented and engaged team with a passion for innovation and high performance.
Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.
Family offers flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
**What can you expect in this role?**
Reporting to the Assistant Controller, Finance, the Accounts Receivable Clerk will perform a variety of accounting and administrative functions within the department.
The incumbent must possess strong customer service skills, be an effective team player, be detail-oriented, and maintain integrity in all dealings. The Accounts Receivable Clerk needs to easily learn new skills, be adaptive to change, as well as be analytical and decisive while working within the parameters of assigned authority.
**Responsibilities**
Note: The job duties listed below will be shared among the employees holding similar positions. Cross-training will occur, and job duties may change from time to time.
**Cash Management**
- Prepare daily deposits for all bank accounts
- Resolve cheque queries and process stop payments
- Prepare monthly bank reconciliations for several of the company’s bank accounts
**Accounts Receivable - Direct Bill**
- Handle telephone inquiries from customers (policyholders) and insurance brokers
- Advise customers and brokers about corporate billing and payment policies and procedures
- Provide exceptional and professional customer service
- Coordinate payment arrangements with customers that are in delinquent status, ensuring the timely recovery of all outstanding amounts owing
- Generate and distribute payment overdue notices and collection letters
- Cancel policies for non-payment and send policy cancellation letters
- Process daily notifications of missed/rejected payments from our bank
- Receive payments and process deposits (cheques, EFT payments, credit card payments)
- Accurately document payments received on the company’s systems
- Investigate and resolve billing discrepancies or misapplied transactions
- Address disputes and provide necessary backup and documentation as required until the full debt is closed
- Build working relationships with internal departments to resolve customer billing disputes in a timely manner
**Accounts Receivable - Broker Bill**
- Receive, record and reconcile broker payment statements on an ongoing basis
- Follow up with brokers regarding outstanding payments and missing statements
- Prepare and post journal entries to record cash received and required adjustments
- Prepare the month end aging report
- Prepare the cash received summary report
**Accounts Payable**
- Verify, code and enter accounts payable invoices
- Process weekly accounts payable, daily claims cheques and US dollar payments
- Process commissions payable to brokers and follow up on outstanding items and adjustments
- File accounts payable records
**General Ledger**
- Post journal entries for daily cash deposits and receipts
- Complete assorted month end journal entries as required
**Other**
- Act as backup to other team members as required
- Prepare various reconciliations and working papers as required on ad hoc, monthly and yearly basis
- Periodic assistance in preparing for the company’s annual review
- Other accounting projects as required
- Other administrative duties as required
**What you bring to the role?**
**Experience & Educational Qualifications**
- Minimum 1 year of work experience in an accounting function at a small or medium size business
- If your specific allocation of duties requires it, must have a minimum of a Broker Level 1 License or be willing to obtain the license within the first 4 months of employment (cost covered by Family)
- University degree or College diploma in the field of accounting. Equivalent combinations of experience and education may be considered.
- Intermediate proficiency with Microsoft Excel and Word
- Able to solve problems by gathering and reviewing available information
- Able to explain and discuss complex information so that other individual(s) can understand it
- A solid understanding of generally accepted accounting principles
- Strong written and verbal communication skills and strong organizational
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