Expert, Change Management

4 weeks ago

Montréal, Canada Canadian National Railway Full time

At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us

**Job Summary**

The Expert, Change Management is responsible for planning, developing, and executing change management activities for technology projects. The role works closely with the Information and Technology team and other key stakeholders to ensure that people, process, and technology changes are prioritized and change management best practices are applied to the adoption of the new ways of working.

**Main Responsibilities**

**Change Management and Stakeholder Engagement**
- Design and deliver change management strategies and plans to support teams in adopting new ways of working
- Engage stakeholders at all levels of the organization
- Identify stakeholders and conduct impact assessments
- Contribute to the continuous refinement of the adoption strategy and plan, in line with identified adoption risks
- Create risk mitigation tactics to minimize resistance
- Design and lead change network groups to support teams in adopting new ways of working in their units
- Liaise with other key groups at CN and externally when required
- Identify and assess people risks, team readiness and overall adoption
- Propose change management mitigation tactics to support teams based on readiness and adoption results

**Communications**
- Develop and execute strategic communication plans to support the overall change management plan
- Draft communications and oversee review cycles and approvals for transformation adoption
- Create the change journey communications that will drive the change adoption and understanding of the future business model
- Distribute communications to internal audiences

**Training and Performance Support**
- Collaborate with the various teams to identify training needs through training assessment
- Collaborate in the creation of the required and relevant training material for impacted stakeholders
- Ensure that all communication and engagement activities align with the training strategy and plan

**Working Conditions**

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress.

**Requirements**:
**Experience**

**Change Management and Communications**
- Minimum 10 years of experience working with upper management and leading change management activities within a complex project or program
- Experience in supporting the adoption of large-scale technology implementation
- Experience in crafting complex communications to a variety of stakeholders
- Experience working effectively across divisional lines in a complex multi-site organization

**Education/Certification/Designation**
- Bachelor’s Degree in Organizational Behaviour, Management, Human Resources or similar field
- Change Management Certification (PROSCI)*

**Competencies**
- Demonstrates agility and drives change
- Knows the business and stays current on industry needs
- Sets direction and inspires others
- Communicates with impact
- Delegates and empowers others to create accountability
- Collaborates with others and shares information
- Demonstrates active listening
- Identifies needs and finds solutions to create value for all stakeholders

**Technical Skills/Knowledge**
- Advanced proficiency in Microsoft Office (PowerPoint, Excel, Access)
- Fluently bilingual both written and verbal (English, French)*
- Advanced writing proficiency
- Solid understanding of the technology landscape at CN
- Solid understanding of the logistics and transportation industry*
- Any knowledge for any of the above would be considered as an asset

**About CN**

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain

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