Expert, Change Management

2 months ago

Montréal, Canada Canadian National Railway Full time

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us

Job Summary

The Expert, Change Management is responsible for planning, developing, and executing change management activities for business transformation projects. The role works closely with the business lead and other key stakeholders to ensure that people, process, and technology changes are prioritized and change management best practices are applied to the adoption of the new ways of working.

Main Responsibilities

Change Management and Stakeholder Engagement
- Design and deliver change management strategies and plans to support teams in adopting new ways of working
- Engage stakeholders at all levels of the organization
- Identify stakeholders and conduct impact assessments
- Contribute to the continuous refinement of the adoption strategy and plan, in line with identified adoption risks
- Create risk mitigation tactics to minimize resistance
- Design and lead change network groups to support teams in adopting new ways of working in their units
- Liaise with other key groups at CN and externally when required
- Identify and assess people risks, team readiness and overall adoption
- Propose change management mitigation tactics to support teams based on readiness and adoption results

Communications
- Develop and execute strategic communication plans to support the overall change management plan
- Draft communications and oversee review cycles and approvals for transformation adoption
- Create the change journey communications that will drive the change adoption and understanding of the future business model
- Distribute communications to internal audiences

Training and Performance Support
- Collaborate with the various teams to identify training needs through training assessment
- Handle the creation of the required and relevant training material for impacted stakeholders
- Ensure that all communication and engagement activities align with the training strategy and plan

Working Conditions

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress. The role requires mínimal travel (10%) within North America.

**Requirements**:
Experience

Change Management
- Minimum 10 years of experience working with upper management and leading change management activities within a complex project or program
- Experience in delivering large-scale technology implementations and working with Operations in a unionized environment
- Experience working effectively across divisional lines in a complex multi-site organization

Education/Certification/Designation
- Bachelor’s Degree in Organizational Behaviour, Management, Human Resources or similar field
- Change Management Certification (PROSCI)

Competencies
- Demonstrates agility and drives change
- Knows the business and stays current on industry needs
- Sets direction and inspires others
- Communicates with impact
- Delegates and empowers others to create accountability
- Collaborates with others and shares information
- Demonstrates active listening
- Identifies needs and finds solutions to create value for all stakeholders

Technical Skills/Knowledge
- Advance proficiency in Microsoft Office (PowerPoint, Excel, Access)
- Fluently bilingual both written and verbal (English, French)*
- Solid understanding of the logistics and transportation industry*
- Any knowledge for any of the above would be considered as an asset

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

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