Endpoint Support Analyst

3 weeks ago

Edmonton, Canada University of Alberta Full time

**IST Client Support**:

- Competition No.

**S101352748**
- Posting Date

**Mar 14, 2024**
- Closing Date

**Mar 25, 2024**
- Position Type

**Full Time - Operating Funded**
- Salary Range

**$47,918 to $64,697 per year**
- Grade

**07**
- Hours

**35**

This posting will be used to fill two vacancies
- Vacancy 1 is a Support Staff Regular (Full-time Permanent) position.
- Vacancy 2 is a Support Staff Auxiliary (Full-time Temporary) with a term length of 1 year plus one day.

These positions each offer a comprehensive benefits package which can be viewed at: Faculty & Staff Benefits.

These positions are a part of the Non-Academic Staff Association (NASA).

**Location** - This role is hybrid with a mix of remote and in-person. On-site work takes place at the following Edmonton Campuses:

- North Campus
- South Campus
- Enterprise Square

**Working for the University of Alberta**
- The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community._

The University of Alberta is teeming with change makers, community builders, and world shapers who lead with purpose each and every day. We are home to more than 40,000 students in 200+ undergraduate and 500+ graduate programs, over 13,000 faculty and staff, 260,000 alumni worldwide and have been recognized as one of Canada’s Greenest Employers for over a decade.

Your work will have a meaningful influence on a fascinating cross section of people—from our students and stakeholders, to our renowned researchers and innovators who are quite literally curing diseases, making discoveries and generating solutions that make the world healthier, safer, stronger, and more just.

**Working for Information Serves and Technology (IST)**

Information Services and Technology (IST) is the central IT department for the UofA.

We have a team of approximately 30 analysts, reporting to two Team Leads, who report to the Manager.

We support approximately 19,000 endpoints, mainly at our North Campus location however we do have an office in Enterprise Square and a couple other remote locations but these generally have fixed resources. Our day to day ranges from deploying net new computers from onboarding, helping out with classrooms, troubleshooting network connections, operating systems, adding/troubleshooting printers, file sharing and storage, just to name a few. All while maintaining a high level of customer service or Service Excellence is what we like to call it.

We are in the midst of a multiyear initiative to transform IT service delivery at the UofA. Change is the norm, and university culture is the focus. As the “face” of IST, our team members are the ambassadors of our mission.

We're excited you're here - let's get started.

**Postion Summary**

Reporting to an Endpoint Support Team Lead, the Endpoint Support analyst represents Information Services and Technology (IST) as a skilled expert, delivering excellent service and troubleshooting technical issues to clients across the university campuses.

The position provides remote and onsite support for teaching and administrative units, and researchers. The Endpoint Support team is commonly thought of as the "face" of IST and plays a key role in building relationships with our clients.

Endpoint Support provides support and continuous service improvement to equipment, software and infrastructure that is leveraged in the operational administration and support of end user computing on campus. Functionally, Endpoint Support empowers the University community to accomplish their duties by providing, reliable, standard configurations devised to maximize productivity in the University technology environment.

The role involves support and management of computer hardware, operating systems, mobile devices, wired and wireless network setup and troubleshooting, and peripherals.

**Duties**
- Supports mobile devices including Apple iOS and Android
- Supports identity, file, and workstation management using server-side tools
- Workstation imaging and deployment using Microsoft Endpoint Configuration Manager (MECM), Munki, and DeployStudio
- Enterprise mobile device management using AirWatch Intelligent HUB Network configuration including Virtual Local Area Network assignments, IP address management, and Domain Name System (DNS) hostname assignments
- Performs remote access configurations including Virtual Private Network (VPN) and Microsoft Remote Desktop Services.
- Effectively utilizes business tools within the ITSM Process framework
- Provides effective remote support using tools such as BeyondTrust and Windows Remote Assistance
- Maintains security of aspects of the information systems and equipment e.g. encryption of devices
- Assists with the implementation of new or, changed IT services
- Works with other IST teams to collaboratively so

  • Endpoint Process Analyst

    1 month ago

    Edmonton, Canada University of Alberta Full time

    **Department** Information Services & Technology - Client Support **Salary range** $47,918.92 to $64,697.48 **Hours per week** 35 **Grade** 7 **Posted date** **Closing date** May 9, 2024 **Position Type** Full Time - Operating Funded **Description**: This position is a part of the Non-Academic Staff Association (NASA). This position has an end date...

  • Endpoint Process Analyst

    4 weeks ago

    Edmonton, Canada University of Alberta Full time

    **IST IT Service Excellence**: - Competition No. **S101349314** - Posting Date **Jan 11, 2023** - Closing Date **Jan 24, 2023** - Position Type **Full Time - Operating Funded** - Salary Range **$47,210 to $63,741 per year** - Grade **07** - Hours **35** **This competition is restricted to internal applicants of the University of Alberta. Please...

  • Endpoint (Desktop Support) Analyst Ii

    1 month ago

    Edmonton, Canada Alberta Motor Association Full time

    AMA: **AS A TROUBLESHOOTER,** **_ you’ve got_** **INCREDIBLE **_aim._** - Posted: 2023-05-24_ - Closing: Until Filled_ - Location: Edmonton Admin (Hybrid)_ You’ve been passionate about technology and computers for as long as you can remember (even as a kid, you were the family’s go-to tech whiz). To you, building, testing, improving, and deploying...

  • IT Analyst Ii

    4 weeks ago

    Edmonton, Canada Alberta Health Services Full time

    **Your Opportunity**: **Description**: - Classification: IT Analyst II - Union: AUPE GSS - Unit and Program: IT Asset Management, QC - Primary Location: CN Tower - Location Details: Eligible to work hybrid (on/off site) within Alberta - Multi-Site: Not Applicable - FTE: 1.00 - Posting End Date: 14-JUN-2023 - Employee Class: Regular Full Time - Date...

  • Intermediate Application Support Analyst

    5 days ago

    Edmonton, Alberta, Canada TEEMA Full time

    Job Title: Intermediate Application Support Analyst Job ID: MK Location: Edmonton, ABOverview:Our Alberta-based client is looking for Intermediate Application Support Analyst for their Service Excellence Transformation program centralized applications support, which has significantly increased the size of the application portfolio managed by the Information...

  • Intermediate Application Support Analyst

    5 days ago

    Edmonton, Canada TEEMA Full time

    Job Title: Intermediate Application Support Analyst Job ID: MK40909274Location: Edmonton, ABOverview:Our Alberta-based client is looking for Intermediate Application Support Analyst for their Service Excellence Transformation program centralized applications support, which has significantly increased the size of the application portfolio managed by the...

  • Level 2 Support Analyst

    4 days ago

    Edmonton, Canada Expera IT Full time

    Imagine a world where entrepreneurs and their businesses can focus on making a positive impact on the world we live in. Where they can do their work using great technology, supported by great people, that simply works the way it’s supposed to! **_That’s what we do, and we need your help._** For over 27 years, Expera IT has worked with hundreds of small...

  • Technical Services

    1 day ago

    Edmonton, Canada Alberta Pensions Services Corporation (APS) Full time

    **Position**: Desktop Support Analyst **Position Type**: Full-time, Permanent, Included **Location**: Edmonton, Alberta (Hybrid) **Classification**: TP III **Salary Range**: $72.860.00 to $87,927.00 If providing stellar technical support services is your superpower, then we need you! What you’re passionate about You’re a people-oriented support...

  • Technician Iv

    4 weeks ago

    Edmonton, Canada MacEwan University Full time

    TECHNICIAN IV - IT ENDPOINT OPERATIONS SYSTEMS ADMINISTRATOR (INTERNAL ONLY) - IT OPERATIONS**Competition No.** 23.07.163 **CATEGORY** **SALARY** **CLOSING DATE** - Full-Time Continuing (35 hours per week) MSA Band F (Steps 1-8): $33.11 - $48.16 per hour July 31, 2023About Us - MacEwan University is where caring faculty help people connect their...

  • IT Support Analyst

    1 month ago

    Edmonton, Canada Go Auto Full time

    **Job Description**: **Go Auto - One of Canada’s largest Auto Dealership Group - is on the hunt for an Information Technology Support Analyst** Are you looking for a full-time career with flexible hours and the opportunity to work and grow alongside the top Information Technology pros in the west? Do you have a happy to help attitude and willing to go the...

  • IT Support Analyst

    1 month ago

    Edmonton, Canada Westcan Bulk Transport Ltd . Full time

    The Kenan Advantage Group “KAG” is North America's largest independent fuels delivery and bulk liquids carrier. At KAG, we pride ourselves on providing the safest and highest quality service to our customers by delivering every load on time, without incident. Our team members help us achieve our Vision of revolutionizing transportation and logistics...

  • User Support Technician

    1 week ago

    Edmonton, Canada Edmonton Tech Support Inc Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: 1 year to less than 2 years **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training...

  • User Support Technician

    1 month ago

    Edmonton, Canada Edmonton Tech Support Inc Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other...

  • Support Analyst

    1 month ago

    Edmonton, Canada Comco Pipe & Supply Company Full time

    We’re looking for a junior to intermediate tech who's eager to follow their dreams of stepping into the realms of system administration. Please note, this is a teeth cutting position. As unattractive as it may sound in this day and age, this a full time _**on-site, in office**_, 'customer’ (our employees) facing position. We've opted against a bullet...

  • user support technician

    1 month ago

    Edmonton, Canada Edmonton Tech Support Inc Full time

    Education: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 yearTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified...

  • Help Desk Support

    3 days ago

    Edmonton, Canada Universal Rail Systems Full time

    PERMANENT FULL-TIME POSITION **WHO WE ARE**: At Universal Rail Systems our work is getting and keeping Canada’s railway operators in motion - safely and sustainably! We work coast-to-coast, in every railway sector, and on any size project. Our commitment is service excellence and offering our clients exceptional value. Within our team, we call this Doing...

  • Business Support Analyst

    1 month ago

    Edmonton, Canada Government of Alberta Full time

    **Job Information**: Job Requisition ID: 38971 Ministry: Transportation and Economic Corridors Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Regular/Temporary: Regular Scope: Open Competition Closing Date: March 14, 2023 Classification: Subsidiary 02B 3625 Program Services 2 **About Us**: Transportation and...

  • Deskside Support Analyst

    1 month ago

    Edmonton, Canada Compugen Inc Full time

    **Job Title** - Deskside Support Analyst **Vacancy No** - VN6231 **Work Location** - Edmonton, AB **Job Details** **Position**: Deskside Support Analyst - Location: Edmonton, AB**About Compugen** Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate...

  • IT Security Analyst IV

    3 weeks ago

    Edmonton, Canada WCB Alberta Full time

    As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB atCareers - WCB Alberta Job Title: IT Security Analyst IV Job Type: Permanent / Full time Job Location: Edmonton, Alberta IT Security Analyst IV Business Technology...

  • Support Centre Analyst

    1 week ago

    Edmonton, Canada Flair Airlines Ltd. Full time

    **Are you ready to take your career to new heights?** **Job Title**: Support Centre Analyst **Department**: IT Infrastructure and Services **Location**:Edmonton, AB **Work Arrangement**:This role is primarily based in the office environment **Position Overview**: The duties of the **Support Centre Analyst **include: - Provide exemplary customer service...