Technician Iv

TECHNICIAN IV - IT ENDPOINT OPERATIONS SYSTEMS ADMINISTRATOR (INTERNAL ONLY)
- IT OPERATIONS**Competition No.** 23.07.163

**CATEGORY**

**SALARY**

**CLOSING DATE**
- Full-Time Continuing (35 hours per week)
MSA Band F (Steps 1-8): $33.11 - $48.16 per hour
July 31, 2023About Us
- MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton's diverse and dynamic downtown community, and on the traditional lands of Treaty 6 First Nations and homelands of the Métis people, MacEwan is known for exceptional undergraduate learning. With its dedication to teaching excellence, informed by scholarly research, innovation, and creative activity, MacEwan provides an exceptional collaborative and supportive learning environment with a commitment to human rights, environmental sustainability, and opportunities for community engagement. We are committed to creating an equitable, diverse, inclusive, and welcoming community for all peoples, cultures, and identities.
- Our comprehensive undergraduate university offers 59 programs to more than 18,000 full
- and part-time students in business, communications, community and human services, design, fine and performing arts, health, humanities, natural science, nursing, public safety, and social science. Through a wide array of experiential learning opportunities, and strategic relationships in the community, we partner with others to produce graduates of stature. Along with a robust grounding in their chosen disciplines, MacEwan students are given durable life skills that prepare them to take on the world.Opportunity

MacEwan University is seeking an individual for a full-time continuing opportunity as a Tech IV with the IT Operations department.

Duties include but are not limited to:

- Delivering Tier 3 support for incidents escalated from Tier 1 & 2. This is the highest level of support provided within the department. Solutions may require consultation with hardware or software vendor support.
- Troubleshooting and resolving complex technology problems, generally involving several integrated or related components in a single technical environment. Problems spanning multiple technical environments are escalated to senior team members/leads from those departments or require the engagement of members of other teams.
- Developing updating and patching strategies according to current best practices, and client needs.
- Reviewing and deploying new service packs, hot fixes, updates, and vendor-supplied patches to IT infrastructure to ensure stability and security.

**This competition is for internal applicants only.**

**SKILLS**
- Thorough knowledge and understanding of the following technologies:

- Infrastructure hardware, including servers, storage devices and network switches.
- Datacenter and communication room infrastructure, including racks, cabling, UPS, power, and cooling.
- Server virtualization technology and infrastructure.
- Basic IP networking.
- Network services, including DNS, DHCP, and NTP.
- Operating systems, including one or more of the following: Microsoft Windows, OSX and UNIX/Linux.
- Shell or command line programming and scripting.
- Cloud services, including but not limited to SaaS, IaaS, PaaS.
- Endpoint management and security.
- ITIL processes and procedures.
- Strong interpersonal and communication skills
- Excellent customer service skills.
- Analytical problem-solving skills.
- Good business and technical writing skills.
- The ability to work effectively and maintain composure in pressure situations during major IT service emergencies.
- The ability to learn and adapt quickly to new technologies.
- The ability to manage and prioritize multiple ongoing activities on a regular basis.
- The ability to manage change effectively.
- Self-motivation and be able to independently resolve complex problems using current job knowledge.
- The ability to be decisive and able to make educated decisions.
- The ability to research data, and available resources to determine outcomes or best course of action.
- The ability to participate in a team environment, promote team cohesiveness and group synergy to bring forward new ideas and make concepts a reality.

**QUALIFICATIONS**
- A minimum of a Post secondary degree or diploma in IT related discipline.
- ITIL (Information Technology Infrastructure Library) foundations certification is considered an asset.
- A minimum of four years’ experience working in a complex multi-site IT operations environment.
- Experience participating in project-related activities in a complex technical environment.
- Experience in dealing effectively with technical and non-technical clients.
- Equivalences may be considered.

**BENEFITS**

When you become part of the MacEwan University team, you will enjoy a competitive salary. Our total compensation package includes:

- Competitive base pay
- Generous vacation time
- Secure pension plan
- Flexible benefits package