Facilities Coordinator

3 weeks ago

Calgary, Canada BGIS Full time

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

SUMMARY

The **Facilities Coordinator **is responsible for overseeing and coordinating the effective delivery of a variety of services including the management of the life cycle of work orders. This is done by ensuring that vendors adhere to SLAs and complete work on time to maintain a high level of customer service. In addition, the coordinator ensures adherence to policies and procedures, ensuring data integrity, quality planning, and KPI work order metrics are achieved.

KEY DUTIES & RESPONSIBILITIES

**Service Delivery**
- Vendor relationship management.
- Facilitate alignment of client required services with contracts, schedules, and Pos.
- Review of work orders to determine if invoiceable or non-invoiceable.
- Schedule access for internal and external service providers with the facility when required.
- Prepare weekly/monthly summaries of work order performance for internal and external service providers.
- Follow up with internal and external service providers to ensure all SLA’s are achieved.
- Ensure client required supporting documentation for quote and invoice submissions are provided.
- Review and submit all estimates to the required approver(s) following client quote process.
- Submit Comply Works requests.
- Other duties as assigned.

**Data Integrity**
- Adheres to processes and company standards.
- Maintain a database of requests to meet reporting and analysis requirements.
- Report Intelex incidents.

**Memorable Customer Experiences**
- Establish and maintains working relationships with Clients and service providers.
- Review CSAT.

KNOWLEDGE & SKILLS
- Strong customer-oriented skills. (1-3 years experience)
- Strong administrative and organizational skills. (1-3 years experience)
- Analytical and problem solving skills. (1-3 years experience)
- Ability to work independently. (1-3 years experience)
- Strong attention to detail and data accuracy. (1-3 years experience)
- Ability to communicate clearly and effectively with others for the purpose of data exchange, clarification and follow up. (1-3 years experience)
- Experience working in a Shared Service environment. (1 year experience)
- Demonstrated language proficiency (both verbal and written) in English and French an asset.

**Licenses and/or Professional Accreditation**
- None required.

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