Manager of Virtual Delivery
3 weeks ago
Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across our footprint. Northern is committed to making a difference in members’ lives by providing them tools to achieve their financial goals. As a key player in the financial services marketplace across our footprint we are excited to announce that we are currently seeking a Manager of Virtual Delivery - in our Pembroke Hub.
Reporting to the Director of Virtual Delivery, the **Manager of Virtual Delivery** will be responsible for assuring teamwork across the True North Hub, executing on reporting, audits, analysis and monitoring Member interaction trends and solution-based resolutions. The Manager of Virtual Delivery will also be responsible for effective resource planning to maximize productivity.
- Management and scheduling experience
- Strong customer service skills
- Digital platform experience with the ability to learn and adapt to new software
- Strong leadership and communication skills
- Ability to monitor current operational trends and provide recommended strategies for continuous improvement
**Employee Perks & Benefits**:
- Do Some Good Employee Volunteer Program
- Employee Win/Win Program to support local charities
- Staff rates on a variety of products & services
- Professional development investment
**Deadline for Applications**: June 12, 2023
We thank all applicants - however only those selected for an interview will be contacted.
**Job Types**: Full-time, Permanent
**Salary**: $52,000.00-$65,000.00 per year
**Benefits**:
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
Schedule:
- Day shift
Work Location: In person
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