Manager of Virtual Delivery

3 weeks ago


Pembroke, Canada Northern Credit Union Full time

Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across our footprint. Northern is committed to making a difference in members’ lives by providing them tools to achieve their financial goals. As a key player in the financial services marketplace across our footprint we are excited to announce that we are currently seeking a Manager of Virtual Delivery - in our Pembroke Hub.

Reporting to the Director of Virtual Delivery, the **Manager of Virtual Delivery** will be responsible for assuring teamwork across the True North Hub, executing on reporting, audits, analysis and monitoring Member interaction trends and solution-based resolutions. The Manager of Virtual Delivery will also be responsible for effective resource planning to maximize productivity.
- Management and scheduling experience
- Strong customer service skills
- Digital platform experience with the ability to learn and adapt to new software
- Strong leadership and communication skills
- Ability to monitor current operational trends and provide recommended strategies for continuous improvement

**Employee Perks & Benefits**:

- Do Some Good Employee Volunteer Program
- Employee Win/Win Program to support local charities
- Staff rates on a variety of products & services
- Professional development investment

**Deadline for Applications**: June 12, 2023

We thank all applicants - however only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Salary**: $52,000.00-$65,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Day shift

Work Location: In person


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